6 Replies Latest reply on Sep 23, 2018 7:19 AM by Jed1103

    Paid for creative cloud, stuck in trial mode

    crystaln34505982 Level 1

      I have had creative cloud for over a year now. Recently, I purchased a new PC/drawing tablet, and tried installing all of my creative cloud apps. When I open photoshop, it says my trial has expired. I click on 'license this software' and try to sign in and it says that there is no subscription associated with this account, which is impossible because i have been using this account for over a year. I tried deactivating creative cloud on an old device and it still says I am in trial mode. I really need these programs. I have finals to work on at school and my 'trial' is already over.

       

      Much appreciated,

      Crystal Nunez