1 Reply Latest reply on Nov 23, 2016 11:22 AM by Steve Werner

    InDesign Shuts Down when Power Source switches to Battery

    hljb

      So, my company has power outages and surges regularly. We've purchased battery back ups for each workstation which has worked incredibly well except for 2 users. Both users are using Macintosh computers and specifically report issues when working in InDesign. Here is what happens, we experience and outage and the computers immediately switch to the batteries ( you can hear it happen ). When this happens, InDesign just shuts down. I don't even believe it auto saves first. It just quits. This happens often enough that users are annoyed and frustrated. The version is CS 5.5.

       

      Might anyone have some insights into why this happens? Better yet, a resolution?

       

      Thanks.

      Heather