7 Replies Latest reply on Aug 1, 2017 9:30 AM by Roei Tzoref

    After Effect CC 2017 has stopped working

    jean-jacquesm71860457

      Hello, I tried many time to launch AE CC 2017 but it has always the same message "Adobe After Effect CC 2017 has stopped working..."

      I already tried to uninstall and re-install it, also rename the folders in %appdata% and document by old etc... (found that in the forum) but still the same problem.

      Could you help please? A file has beeen created.

      System: Win 7 64bits

       

      This is a part of the crash file

       

      Process:                AfterFX.exe [5324]

      Path:                   C:\Program Files\Adobe\Adobe After Effects CC 2017\Support Files\AfterFX.exe

      Product Version:        14.0.1.5

      File Version:           14.0.1.5

      Code Type:              x64

      Parent Process:         explorer.exe [2068]

       

      Date/Time:              2016-11-23 20:36:40 Amér. du Sud orien.

      OS Version:             6.1.7601.23569

      Report ID:              ae67bd96-b1d5-11e6-8686-3085a9958722

       

      Time Awake Since Boot:  1592 seconds

       

       

      Crashed thread:         2 [7204] THREAD_PRIORITY_NORMAL

       

       

      Exception Code:         0xc0000417

      Exception Parameters:  

      Exception Message:      3221226519 Un paramètre non valide a été passé à une fonction d’exécution C.

       

      Application Specific Information:

      C:\Windows\system32\amdocl64.dll

       

      Thread 0: [1500] THREAD_PRIORITY_NORMAL

      0 ntdll               0x0000000076fbc1da ? ZwCreateSection + 10

      1 guard64             0x00000000fc9d9a12 ? Exported + 68018

      2 ???? (  Error: 126 Le module spécifié est introuvable. ) 0x0000000080770052 ? Unknown - () [  Error:126 Le module spécifié est introuvable. ]

      3 ???? (  Error: 126 Le module spécifié est introuvable. ) 0x000000000082e4e8 ? Unknown - () [  Error:126 Le module spécifié est introuvable. ]

      4 ???? (  Error: 126 Le module spécifié est introuvable. ) 0x00000000000f0005 ? Unknown - () [  Error:126 Le module spécifié est introuvable. ]