captivate install error

[amyg12686835]

I have tried to download the captivate free trial multiple times.  Every time it says it cannot be installed because of an error.  There is no error number.  I have all the supporting OS, flash etc.  Any ideas,  about to abandon ship and try the competition, but I was told this may run better on a mac....  Amy

[Paul Wilson CTDP]

This is a user forum. Very few of us have any skin in the Captivate game. You might try contacting Adobe eLearning support at CaptivateHelp@Adobe.com.

[Lilybiri]

I will move your question to the Installation forum.

Do you have full rights on your Mac? You probably downloaded from the Adobe site, an alternative (fully legal) is this site:

Adobe Captivate 9 Direct Download Links: Free Trials with no Akamai | ProDesignTools

[amyg12686835]

yes, i do.  actually i went into online chat/support for adobe and they took over my screen and installed it.  no idea how...  but it works not.  Thanks

[Lilybiri]

They installed Captivate and it is NOT working? Is that correct?