I have Adobe Stock subscription for 10 images a month. Clicked on an image and selected small and got charged $299 for a picture of a glass of milk. No real warning I would be charged. Contacted support and had the following chart session. Totally unacceptable. You have credits you expect these to be used not a charge on a credit card for $299. Not happy at all. No refund and tough luck it seems.
Lavanya: Hello! Welcome to Adobe Customer Service.
Colin : Hi
Lavanya: Hi Colin .
Lavanya: I am reviewing your issue. Please stay online and do not close the chat window or browser in order to ensure our chat session connectivity .
Lavanya: I understand that you want to cancel the image you purchased now .
Colin : Yes thanks as I was not expecting to be charged for it, I only download images as part of the credits allowed.
Lavanya: Thank you for confirming .
Lavanya: I will be glad to check and help you today.
Colin : Thanks
Lavanya: I need to check your subscription details , will it be okay if I place you on hold for 2-3 minutes .
Colin : ok
Lavanya: Thank you for your patience.
Lavanya: I am sorry to inform you that we will be unable to initiate refund .
Colin : Can ask why. The system did not warn me that a charge would be made in addition to my credits.
Lavanya: I am really sorry I have checked and see that you have been placed order for Adobe Stock – On demand hence you have been charged 299.99 AUD .
Colin : I think you need to look at how your system works. someone who is downloading for the credits provided would reasonably not expect to pay $299 for an image.
Lavanya: i am really sorry as per Adobe terms and condition once the image is purchased refund will not be initiated
Colin : While we were chatting I just setup a Graphicstock account. I'm sorry but that is poor service and the system seems to be setup to trap people.
Lavanya: I truly understand your concern, I wish I could help you with the issue.
Not sure what you mean by selected 'small'? All images only come in one size.
Regardless, to prevent this, in your search tools select only the '$' from the options. If you leave them all unchecked you will get all images in your search. Not very user friendly I agree. But that will at least prevent that mistake again.