2 Replies Latest reply on Jun 5, 2017 9:52 PM by jain22rohit

    Can not access Creative Cloud Web, especially Adobe Colour CC

    annz527 Level 1

      Some of the issues for me to access Creative Cloud are...

      Screen Shot 2016-11-25 at 12.15.08 AM.png

      1. when my group project member sent me an invitation to view/edit a color swatch file on Creative Cloud and I click the link, it would jump to my account page

      Screen Shot 2016-11-24 at 9.39.25 PM.png

      this is the page that showed up when I accept the invitation


      2. When I try to create a new folder on Adobe color libraries, a notice showed up again. I couldn't access my libraries and everything I saved before aren't showing either.

      Screen Shot 2016-11-24 at 9.13.58 PM.png

      this is the page that showed up when I tried to create a new library/folder to organize color swatches.


      3. When I try to save a color swatch on Adobe Colour, the web wouldn't process the request.

      Screen Shot 2016-11-24 at 9.45.05 PM.png

      when I click save, the page will not process.


      I think obviously the creative cloud is not working for my account. I need help from anyone who has had the same issue or who knows to solution to it. Thank you!