Try deleting the preview files.
What model of camcorder is this video coming from and what format and resolution is the video?
What processor do you have and with which graphics card?
Hi Steve, thanks for responding. I've seen your videos on using P.E. on YouTube and they were helpful for me a few months ago so thank you for those.
To answer your questions: The camcorder is a JVC Everio Model No. GZ-HM45BU
Resolution and Format: The video is in .mp4 and 1920x1080 resolution
Processor and Graphics: I'm using an Intel core i-7 4790 @ 3.60Ghz with on board graphics, I have no graphics card as I mainly do light editing.
Hi Peru Bob, thanks for replying. One sec. while I pull up P.E. and try that real quick.........
Okay, after looking around I only have the option to delete all rendered files for ALL projects. The delete rendered files option is grayed out. I clicked delete all rendered files for all projects, then restarted P.E. Still happening. Thanks though.
Do you have Quicktime 7 installed,per the system requirements for the program?
And have you ensured that your Intel graphics driver is up to date (either from the Intel site or from your computer manufacturer's site rather than Windows)?
My apologies for not being back to reply, Steve. Have been very busy. I do have Quicktime7 but have not checked my graphics driver for updates, I will do that now.....okay gotta restart the computer. I'll report back in a day or so after messing with adobe to see what has happened.