6 Replies Latest reply on Nov 26, 2016 9:03 PM by JimHess

    DNG Converter not seeing ARW files

    BenjyvC

      I downloaded DNG Converter 9.1.0.441, clicked "Select Folder" then clicked the source folder containing ARW files. I wasn't sure about how to set compatibility prefs for the appropriate version of Camera Raw for my version of Lightroom 4.4, but began with Camera Raw 4.1, then to 4.6, though neither made a difference. An error message pops up, "The source folder does not contain an supported camera raw files". I believe my version of DNG Converter is up to date, the ARWs come from a new Sony AR7ii body, so what could it be? Thanks.

        • 1. Re: DNG Converter not seeing ARW files
          LondonBridges Level 1

          I am having the same problem!!!

          • 2. Re: DNG Converter not seeing ARW files
            JimHess Adobe Community Professional & MVP

            The most common cause of this problem is that people don't just choose the folder, they open the folder in the file browser  from within the DNG converter. That won't work. You have to choose the FOLDER that contains the raw files, but don't open it. If you open the folder you will get the message that you are seeing.

            • 3. Re: DNG Converter not seeing ARW files
              BenjyvC Level 1

              I did read a post along those lines, was clear about that point. I've not been opening the folder, simply selecting a folder and get the error. I'm aware of the question of compatibility between the DNG Converter version and the file version of the camera. I just got this Sony A7Rii body, so I'm wondering what version files it's writing. How to check that. I got info on an ARW, but doesn't show the version number, just other metadata.

              • 4. Re: DNG Converter not seeing ARW files
                JimHess Adobe Community Professional & MVP

                You need DNG converter 9.1.1 or newer. You set the compatibility level in the DNG converter to match the version of camera raw you are using.

                • 5. Re: DNG Converter not seeing ARW files
                  BenjyvC Level 1

                  Yup, didn't have newest version, now seeing the ARWs. Thanks for that. I simply ran a search on Free DNG Converter, you'd think links to the older versions wouldn't rise to the top as they did. I then added "latest" to the search and found the page with all the versions posted, including 9.7.

                   

                  I'm curious, I set the Raw version to the latest 7.something just to see if Lightroom would even recognize these, figured LR 4.4 would require something much older. But evidently it's fine, see the thumbs when in Import I bring up the directory. What explains that? What would these older versions of Raw apply to?

                  • 6. Re: DNG Converter not seeing ARW files
                    JimHess Adobe Community Professional & MVP

                    The compatibility issue has to do with settings that were available in older versions that have been changed in newer versions of camera raw and the DNG converter. If you are running a particularly old version of Photoshop/Camera Raw then it might be more critical to set the compatibility in the DNG converter. But the files that are generated can still be opened in newer versions.

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