2 Replies Latest reply on May 7, 2017 6:09 AM by patricia wurts

    "Please sign in to the Creative Cloud desktop utility and try again" Huh?

    Coder

      Hi (I'm a Windows user with an active CC account - CC 2017)

       

      I'm a beginner.

       

      Yesterday:

      I updated all my apps using the CC desktop utility. (No problem.)

      I began a new Premier Pro project. (No problem)

       

      Today:

      I needed to use After Effects.

      Went to the CC desktop.

      Clicked After Effects <Open>

      It opened ok.

      It launched a floating "Start" dialog box.

      Then two problems:

       

      1. After "Recent" in the Start Dialog Box, it says

      "Please sign in to the Creative Cloud desktop utility and try again". 

       

      I have no idea what that means, because the CC desktop utility I use to update and access all the Apps doesn't seem to have any option anywhere to sign in again.

       

      2. Then if I click "New Project" in the Start dialog box ... nothing happens. 

          The Start Dialog box closes. 

          AE is open, but the Project Panel is empty.

          Clicking on File>New>New Project does nothing at all. 

       

      And since all the tutorials begin with clicking on File>New>New Project to create a Project ... the rest of tutorial is useless, because I don't have any Project.  When Step # 1 fails it's difficult to get anywhere.

       

      Hope everyone had a lovely Thanksgiving.

      If anyone can help me just get started, I think I'd have another day to give thanks.

      glb