Hi (I'm a Windows user with an active CC account - CC 2017)
I'm a beginner.
I updated all my apps using the CC desktop utility. (No problem.)
I began a new Premier Pro project. (No problem)
I needed to use After Effects.
Went to the CC desktop.
Clicked After Effects <Open>
It opened ok.
It launched a floating "Start" dialog box.
Then two problems:
1. After "Recent" in the Start Dialog Box, it says
"Please sign in to the Creative Cloud desktop utility and try again".
I have no idea what that means, because the CC desktop utility I use to update and access all the Apps doesn't seem to have any option anywhere to sign in again.
2. Then if I click "New Project" in the Start dialog box ... nothing happens.
The Start Dialog box closes.
AE is open, but the Project Panel is empty.
Clicking on File>New>New Project does nothing at all.
And since all the tutorials begin with clicking on File>New>New Project to create a Project ... the rest of tutorial is useless, because I don't have any Project. When Step # 1 fails it's difficult to get anywhere.
Hope everyone had a lovely Thanksgiving.
If anyone can help me just get started, I think I'd have another day to give thanks.
The rest sounds normal. AE opens with a blank project and the panels contain nothing and creating a new project will not change that appearance. Comps and such have to be created manually. It seems you might need to read the help. If you mean something else, show a screenshot.
How did you solve this problem --I'm frustrated beyond belief --Have always used PS 2015 --Now I am sorry I have tried to move on --I can't seem to get rid of tis utility app thing -- keeps coming back at me PLEASE help me --PW