23 Replies Latest reply on Dec 22, 2008 10:52 AM by TernionSysadm

    RoboHTML.exe and WHOffice.exe hang at "Windows Installer"

    TernionSysadm Level 1
      When we try to start RoboHelp either with RoboHTML.exe or with WHOffice.exe, it brings up a window labelled "Windows Installer" with "Preparing to install..." and a Cancel buton inside. It never gets beyond this and if I press Cancel, the window locks and has to be killed in Task Manager. I have tried everything I can think of including uninstalling all the X5 updates, uninstalling the entire X5 product, deleting its Program Files directory, rebooting and reinstalling RoboHelp Office X5 from CD using my key starting with RHO13. I've also tried updating the Windows installer. The problem occurs even under different logins (all with administrative privileges). Any idea what could be the problem?
      Thank you for any help you can give!
      Scott Wallace
      Ternion Corporation