After Effects CC 2017 crashes on startup at "cleaning up CEP Manager"

[paulc57928075]

Every time I load up After Effects CC 2017 it crashes out at "cleaning up CEP Manager".

I have uninstalled and reinstalled twice but still happening.

Computer is running Window 10 16 bit and laptop is Intel Core i3 with 4gb ram and plenty of HDD.

I have tried running application as administrator and still crashes at same point.

All other apps working fine such as Photoshop, and Acrobat not run any others yet.

I can not find anyone online with the same issue so hope someone here can shed some light on this!

[kglad]

reset your preferences -   http://helpx.adobe.com/after-effects/using/preferences.html

[paulc57928075]

Thanks for the advise but this is the first boot up of the software it has never fully loaded.  Did try reset preferences buy holding ctrl+alt+shift and boot up but it still crashes at the same point still.

[kglad]

manually delete the preference files.

[paulc57928075]

Thanks,

manually deleted preference (prefs) files in

C:\Users\{user}\AppData\Roaming\Adobe\After Effects\14.0

Still falling down at same point on loading

Unless I am doing it wrong, a bit of guidance appreciated if I am.

[kglad]

uninstall all your cc programs including preferences when given the choice, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud

use the desktop app to install your apps and trials.

[Sheena Kaul]

Moving to After Effects​

[beni5CA5]

same, how to you fix it?