I have downloaded AE and testing it. But nothing works. If I want to start AE, my Screen show me a black screen and I have to shut the computer down, because I can't close AE. After I want to restart my computer, it loads short and the computer shutsdown itself. After that, I restart the computer in a second try. My computer restarts nomarl how every time, but some settings from other programs are reseted and my antivirus-program is raging and use the whole data-storage-medium-transfer. I reinstalled it 3 times and updated it 2 times and every single time I want to start AE, I get the same problem.
ps: Adobe Photoshop works very good and stable!
Processor: Intel core i3 (@2.40GHz)
Graphic Board: GeForce GT 740M
After Effects Version: Adobe After Effects CC 2017.0
Thanks for helping me
1. Make sure you use 14.0.1
2. update your GPU if necessary
3. try to run the software as administrator - (right click->run as administrator)
4. Try disabling antivirus/malware prevention software/firewall
5. If all this does not work I would contact support and get this sorted out via remote control. Contact Customer Care whatever you find please update the thread.