1 Reply Latest reply on Nov 29, 2016 3:33 PM by m_vargas

    Flash PLayer Will Not Install

    Fasthead

      Window 7 machine.....Flash Player downloads fine but at 50% during the install it always fails...can anyone help me with this? I have uninstalled all versions on the machine and I am not running any antivirus and I'm not behind any firewall....this makes no sense....please help!

        • 1. Re: Flash PLayer Will Not Install
          m_vargas Adobe Employee

          Hi,

           

          What is the name of the file you are using?  For what browser are you installing Flash Player for?  I'll need to get the various install log files to troubleshoot the failure.  Please review the FAQ Where do I find the Flash Player installation log on Windows? and provide all files listed: Adobe_ADM.log, Adobe_GDE.log, and FlashInstall.log.  Note that if this is a 64-bit OS 2 FlashInstall.log files are required (from system32 and syswow64 directories).  The log files should be from the same installation attempt, not from different installation attempts, as such, you may need to run the installer again to obtain the files from the same installation attempt.


          After gathering all files upload them to cloud.acrobat.com/send using the instructions at How to share a document and post the link to the uploaded files in your reply.

           

          Thank you.

           

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          Maria