4 Replies Latest reply on Nov 30, 2016 1:01 PM by amyp16940231

    Indesign opens document, then most functions freeze


      I do a newsletter every month without a hitch. This month I opened a saved copy to edit for the new version. First thing I tried was 'save as' and indesign froze with only an outline of the pop-up menu box in front of the doc and every other thing on my desktop, and I had to restart the program. Did that twice and waited a long time. When I do other things like select an item and delete, it works but very very slowly.


      I have restarted the computer (Mac desktop using Sierra) no change. I have uninstalled and reinstalled indesign which I use with the Creative Cloud.


      Other creative cloud apps seem to be working ok, though I haven't tried them all.  Any help is appreciated.

        • 1. Re: Indesign opens document, then most functions freeze
          Derek Cross Adobe Community Professional

          Try trashing your InDesign preferences:


          Close and relaunch InDesign, and IMMEDIATELY hold down Ctrl + Alt + Shift (Windows) or Cmd + Ctrl + Opt + Shift (Mac), and respond in the affirmative to the dialog asking if you really want to replace the preferences. you must be extremely fast on the keyboard (if you don’t see the confirmation prompt, you were too slow).


          You may have to do it a couple of times before you get the hang of it!

          • 2. Re: Indesign opens document, then most functions freeze
            amyp16940231 Level 1

            Thank you Derek. I was successful on the first try, and was very hopeful. But the program is still doing the same thing. I have a couple of weird hints that someone might be able to help with:


            If I click on a tool, it seems to select that tool only after I click again, on a different tool.


            If I click on something that opens a dialog box, the SHAPE only of the box appears in front of anything I do on the computer (like this browser window) and the program freezes, until I shut down indesign again by turning my computer off.


            I can perform simple commands like selecting an object and deleting it. I can move between pages but it's very jumpy and slow.

            • 3. Re: Indesign opens document, then most functions freeze
              amyp16940231 Level 1

              More experimenting: When the SHAPE of the dialog box appears, I can move it by click-dragging the bottom of the box, as if it were active. I clicked around the area where the "cancel" button would be and it closed. It's as if the dialog box comes up with no visible graphics showing what to select, just the shadow is there.


              I am working in the links panel, trying to change the link of one of my objects to a different PDF.

              • 4. Re: Indesign opens document, then most functions freeze
                amyp16940231 Level 1

                I have found a temporary work around, so I can at least complete my newsletter today. I downloaded a previous version of Indesign (CC 2015) with instructions from this page: How to Find and Install Previous Version of Adobe Apps in CC 2015 | Adobe Customer Care Team


                This version seems to be working fine. So I'm guessing there's a compatibility issue with CC 2017 and MAC OS Sierra 10.12.1 that may be resolved if others are having this problem too. I will look for that to be resolved with an update, hopefully.


                Hope this might help someone with a similar emergency.