Adobe Connect crashes if I share window or application on PC

[Guest]

I have been using Adobe Connect for several years now, but since September of 2016, anytime I try to share a window or app, adobe connect crashes. The weird part is that I can share my desk top with no problem, just issues with window and application. I did copy the info after that last time I attempted to share a window:

Problem signature:

  Problem Event Name: BEX

  Application Name: adobeconnectaddin.exe

  Application Version: 11.9.976.291

  Application Timestamp: 5720c9c5

  Fault Module Name: adobeconnectaddin.exe

  Fault Module Version: 11.9.976.291

  Fault Module Timestamp: 5720c9c5

  Exception Offset: 00790053

  Exception Code: c0000417

  Exception Data: 00000000

  OS Version: 6.1.7601.2.1.0.256.4

  Locale ID: 1033

  Additional Information 1: d344

  Additional Information 2: d344ef03a1cc4557a98a4b6e8035546b

  Additional Information 3: e118

  Additional Information 4: e11858395757f858cd0a195f73942ed0

I apologize for bugging you fine folks, but I couldn't find a way to self diagnose and troubleshoot this myself. Thank you so much for any help you can provide!

[Jorma_at_CoSo]

You can enable logging for the Add-in using the steps given here: Troubleshooting Verbose Meeting Addin Logging | Adobe Connect Blog by Adobe

That may help you identify what is happening in the Add-in that is causing the crash. Other than that, I'd recommend you verify your graphics drivers are up to date.

If that doesn't solve the problem, you may need to work with Adobe to identify the issue. You can get in contact with them here: Adobe Connect Help | Adobe Connect Support