1 Reply Latest reply on Dec 1, 2016 12:16 AM by Nanaky

    Deactivation Error on Mac but no Adobe Digital Editions listed in library/

    zwcc

      Adobe Digital Editions has worked like a dream forever on my MAC until today and now it seems like everything creates an error.

       

      This morning when downloading a book from the library I got the following error message:

      IO Error on Network Request.

       

      So naturally I contact overdrive as I thought it was an error on the specific book. They asked me to repair user permissions, uninstall adobe digital, restart computer and then reinstall.

      So I do all this and next thing you know I get the following error message:

      Error getting License. License Server Communication Problem:

      E_ACT_NOT_READY

       

      So then I look at this forum see that I should deauthorize my account and then reauthorize. Perfect. So then I try to deauthorize and I get the following message: Unable to Erase Authorization.

       

      So I find some advice on here to go into /library/application support/adobe/adobe digital editions. However, I don't have adobe digital editions listed here I have only:  /library/application support/adobe/flash player install manager

       

      So I am about ready to chuck my computer out the window and if there was any other option Adobe Digital Editions would be history, however I try Adobe live chat, and they are so unhelpful I can't believe it. All they could say is my only option was to read what was offered here which I told them was great but I didn't have the folder/files I was supposed to delete, to which they could only say they can't help me.

       

      I have found lots of suggestions to fix the deauthorization error but they all include a folder I don't seem to have.

       

      Can anyone help me? Has anyone had or seen this same problem? Is there anywhere else I can look for this file?

       

      I would really appreciate any feedback. Thanks so much.

        • 1. Re: Deactivation Error on Mac but no Adobe Digital Editions listed in library/
          Nanaky Level 5

          Windows:

           

              Close all applications.

              Choose Start > Run.

              In the Open text box, type regedit and then press Enter. The Registry Editor opens.

              In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

              Select the Adept key.

              Choose File > Export.

              In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

              Right-click the Adept key and choose Delete.

              In the Confirm Key Delete dialog, click OK.

              Close the Registry Editor.

              Open Adobe Digital Editions and reauthorize.

           

          Macintosh:

           

              quit Adobe Digital Editions.

              Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

              If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

              Open Adobe Digital Editions and reauthorize.