7 Replies Latest reply on Jan 6, 2017 2:11 PM by MobileDeveloperCK

    iOS Adobe Reader reset Page to 1st on lack of Memory

    susanto

      Hi. I love this app and I use this on an iphone and an android phone to read scientific pdf documents in reading mode. The android one works perfectly. However, the iOS adobe acrobat app always resets back the page that I last read on reading mode from continuous mode, whether it was page 40 or 50 to the 1st page of the document on lack of memory. Sometimes when I close it myself and open it again, it does the same thing too. It gets annoying because I don't really take notice of what page I am on. Can adobe fix it? Other than that, its perfect.

      Btw, if they can have an option to turn dimming off, it would be great.

        • 1. Re: iOS Adobe Reader reset Page to 1st on lack of Memory
          sb116 Adobe Employee

          Hi Susanto,

           

          The feature of dimming of the document while you are reading it has nothing related to the application.

          I suggest you to please make changes in the timeout settings and exceed the time limit for that in your device.

           

          Thanks,

          Supriya

          1 person found this helpful
          • 2. Re: iOS Adobe Reader reset Page to 1st on lack of Memory
            MobileDeveloperCK Adobe Employee

            Hi susanto,

             

            Does the 'page reset' problem happen to all of your PDF documents or a particular PDF document?  Are the PDF documents stored in cloud storage or locally on your iPad/iPhone?

             

            You mentioned that Acrobat Reader resets to the first page due to "lack of memory".  How did you determine that the problem was caused by the lack of memory?  Do you see an error message?  Does Acrobat Reader freeze, shut down, or close itself (which would take you back to the iOS Home screen)?

            • 3. Re: iOS Adobe Reader reset Page to 1st on lack of Memory
              susanto Level 1

              Hi. Thanks for the reply. The ‘page reset’ happens to all my PDF documents in cloud storage or locally. I tried both and its still the same.

               

              What i mimicked "lack of memory" is after i opened acrobat and then close it into the background, I opened a lot of apps after that. Then I open the acrobat app again. In the end, the acrobat was removed from background memory and have to open from zero. That is when it is reset to the first page of the document. It always have the problem when from “continuous” mode then I put it in “reading mode”. But if I put it in “single page” mode, then to “reading” mode, it doesn’t have this problem. But this is a bit of a problem because I always use continuous mode more often.

              • 4. Re: iOS Adobe Reader reset Page to 1st on lack of Memory
                susanto Level 1

                Hi. Thanks for the info. I could do that. But in android, there is a setting in the app itself where we can just select and it stops auto dimming entirely for the app. If I do it in settings, it will automatically do it for the whole phone. Thanks.

                • 5. Re: iOS Adobe Reader reset Page to 1st on lack of Memory
                  MobileDeveloperCK Adobe Employee

                  Hi susanto,

                   

                  I think that I have seen the same problem before.  But I am having a hard time reproducing the problem repeatedly now.

                   

                  Would you please provide the following information?

                   

                  • What is your iPad/iPhone model?  Example: iPad Air, iPad 3, iPhone 6
                  • What is the iOS version running on your iPad/iPhone?  iOS 10.x or iOS 9.x?

                   

                  You can go to iOS Settings > General > About > Model to find the model number.

                   

                  Have you seen the following alert when the Acrobat Reader app resets to the first page?

                  HockeyAppPrompt.png

                   

                  Thank you for your help!

                  • 6. Re: iOS Adobe Reader reset Page to 1st on lack of Memory
                    susanto Level 1

                    Hi. Thanks for the reply. My iphone model is the iphone 6s. Version is ios 10.2. I dont see that alert. It just seems like the app was restarted from scratch and it moves the pdf to the first page.

                     

                    You can reproduce it when you just exit the app in the phone by pressing the home button. Then opening a ton of apps after it. Maybe 20 other apps so that its kinda kicked out of memory. (I do this so to simulate daily use where I might open a lot of other apps after acrobat.) Its reproduceable for me. Thanks.

                    • 7. Re: iOS Adobe Reader reset Page to 1st on lack of Memory
                      MobileDeveloperCK Adobe Employee

                      Hi susanto,

                       

                      We are able to reproduce the problem at our end and filed a bug report.

                       

                      We will investigate the cause of the bug and try to address it in a future release of Acrobat Reader.

                       

                      Thank you for reporting the problem.

                      2 people found this helpful