4 Replies Latest reply on May 18, 2017 10:25 AM by aprilm5516481

    Drop Down Menu problem!

    sandrashoe17

      Having trouble with all drop down menus in InDesign. When I click on the down arrow, all choices in the drop down flash quickly but then disappear before I can select one. Why are my drop down menus doing this and how can I fix?

        • 1. Re: Drop Down Menu problem!
          Derek Cross Level 6

          Which version of InDesign and OS?

           

          In the meantime try trashing your InDesign preferences:

           

          Close and relaunch InDesign, and IMMEDIATELY hold down Ctrl + Alt + Shift (Windows) or Cmd + Ctrl + Opt + Shift (Mac), and respond in the affirmative to the dialog asking if you really want to replace the preferences. you must be extremely fast on the keyboard (if you don’t see the confirmation prompt, you were too slow).

           

          You may have to do it a couple of times before you get the hang of it!

          • 2. Re: Drop Down Menu problem!
            sandrashoe17 Level 1

            I am using Windows 7 Professional and just downloaded the InDesign 2017.0 release. Note that I was having the problem before I upgraded to 2017 - had hoped it would solve the problem, but no luck. I have trashed my Preferences several times. I know they have been trashed because my rulers were in inches and they are now using points. Tried to change it back to inches, but that is a drop down menu and those don't work!

            I appreciate your help . . .

            • 3. Re: Drop Down Menu problem!
              jane-e Adobe Community Professional

              Is the problem with the menus consistent or occasional?

               

              Most of the times I have seen it happen to me or to students, it has been because something such as a book is on the Escape key, or — more recently — the track pad.

              • 4. Re: Drop Down Menu problem!
                aprilm5516481

                I'm having the same issue. Did you ever get this resolved?