Hey Adobe community,
I bought my Creative Cloud package about three days ago and been trying to open it ever since. I’m using a MacBook Pro (late 2012 running OS X Sierra) and already installed, uninstalled and cleaned my Mac with the the ACC-Cleaner Tool several times. The installation doesn’t seem to be the issue though. It installs the Creative Cloud Desktop Application but it wont open. Neither does the app launch nor does the little icon appear in the top right corner of my menu bar. The only thing I noticed is, that during installation the dock on my screen disappears for about a second but I don’t know if that is unusual or not.
I’ve already been searching solutions online, like using a second admin account, cleaning my hosts file or reinstalling OS X Sierra.
My AdobeIPCBroker log says this every time I try to open CC
2016-12-01 20:06:46:582 : ERROR vcfoundation::io::VCEndOfFile: send() failed <32: Broken pipe>
Trace: 0 AdobeIPCBroker 0x000230fa AdobeIPCBroker + 139514
1 AdobeIPCBroker 0x00022b3d AdobeIPCBroker + 138045
2 AdobeIPCBroker 0x00029e60 AdobeIPCBroker + 167520
3 AdobeIPCBroker 0x000289e8 AdobeIPCBroker + 162280
4 AdobeIPCBroker 0x000263b4 AdobeIPCBroker + 152500
5 AdobeIPCBroker 0x0001f7ee AdobeIPCBroker + 124910
6 AdobeIPCBroker 0x00026b6d AdobeIPCBroker + 154477
7 AdobeIPCBroker 0x00026951 AdobeIPCBroker + 153937
8 AdobeIPCBroker 0x0002589a AdobeIPCBroker + 149658
9 AdobeIPCBroker 0x000296f7 AdobeIPCBroker + 165623
10 libsystem_pthread.dylib 0x9f8a810b _pthread_body + 184
11 libsystem_pthread.dylib 0x9f8a8053 _pthread_body + 0
12 libsystem_pthread.dylib 0x9f8a792e thread_start + 34
and the log of the AdobeCRDaemon
Process: AdobeCRDaemon 
Path: /Users/USER/*/Creative Cloud.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCRDaemon.app/C ontents/MacOS/AdobeCRDaemon
Code Type: X86-64 (Native)
Parent Process: ??? 
Responsible: AdobeCRDaemon 
User ID: 501
Date/Time: 2016-11-29 19:08:46.985 +0100
OS Version: Mac OS X 10.12.1 (16B2555)
Report Version: 12
Time Awake Since Boot: 1900 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: 'launch path not accessible'
terminating with uncaught exception of type NSException
I really hope you can help me out.
Moving this discussion to the Adobe Creative Cloud forum.
Hendrikc99490104 to confirm that you are not facing an installation failure I would recommend completing the steps listed in "Failed to install" error received when installing Adobe Creative Cloud desktop app. If you have any questions regarding the steps, or experience any errors, you are welcome to update this discussion.
In order to get it to work, I completely reset my Mac. The installation and launch of ACC worked absolutely fine this time.
Thanks for your quick help anyway.