2 Replies Latest reply on Dec 2, 2016 6:58 PM by hendrikc99490104 Branched to a new discussion.

    Creative Cloud wont launch


      Hey Adobe community,


      I bought my Creative Cloud package about three days ago and been trying to open it ever since. I’m using a MacBook Pro (late 2012 running OS X Sierra) and already installed, uninstalled and cleaned my Mac with the the ACC-Cleaner Tool several times. The installation doesn’t seem to be the issue though. It installs the Creative Cloud Desktop Application but it wont open. Neither does the app launch nor does the little icon appear in the top right corner of my menu bar. The only thing I noticed is, that during installation the dock on my screen disappears for about a second but I don’t know if that is unusual or not.


      I’ve already been searching solutions online, like using a second admin account, cleaning my hosts file or reinstalling OS X Sierra.

      Nothing worked.


      My AdobeIPCBroker log says this every time I try to open CC



      2016-12-01 20:06:46:582 : ERROR vcfoundation::io::VCEndOfFile: send() failed <32: Broken pipe>

      Trace: 0   AdobeIPCBroker                      0x000230fa AdobeIPCBroker + 139514

      1   AdobeIPCBroker                      0x00022b3d AdobeIPCBroker + 138045

      2   AdobeIPCBroker                      0x00029e60 AdobeIPCBroker + 167520

      3   AdobeIPCBroker                      0x000289e8 AdobeIPCBroker + 162280

      4   AdobeIPCBroker                      0x000263b4 AdobeIPCBroker + 152500

      5   AdobeIPCBroker                      0x0001f7ee AdobeIPCBroker + 124910

      6   AdobeIPCBroker                      0x00026b6d AdobeIPCBroker + 154477

      7   AdobeIPCBroker                      0x00026951 AdobeIPCBroker + 153937

      8   AdobeIPCBroker                      0x0002589a AdobeIPCBroker + 149658

      9   AdobeIPCBroker                      0x000296f7 AdobeIPCBroker + 165623

      10  libsystem_pthread.dylib             0x9f8a810b _pthread_body + 184

      11  libsystem_pthread.dylib             0x9f8a8053 _pthread_body + 0

      12  libsystem_pthread.dylib             0x9f8a792e thread_start + 34


      and the log of the AdobeCRDaemon


      Process:               AdobeCRDaemon [1848]

      Path:                  /Users/USER/*/Creative Cloud.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCRDaemon.app/C ontents/MacOS/AdobeCRDaemon

      Identifier:            AdobeCRDaemon

      Version:               ???

      Code Type:             X86-64 (Native)

      Parent Process:        ??? [1]

      Responsible:           AdobeCRDaemon [1848]

      User ID:               501



      Date/Time:             2016-11-29 19:08:46.985 +0100

      OS Version:            Mac OS X 10.12.1 (16B2555)

      Report Version:        12




      Time Awake Since Boot: 1900 seconds



      System Integrity Protection: enabled



      Crashed Thread:        0  Dispatch queue: com.apple.main-thread



      Exception Type:        EXC_CRASH (SIGABRT)

      Exception Codes:       0x0000000000000000, 0x0000000000000000

      Exception Note:        EXC_CORPSE_NOTIFY



      Application Specific Information:

      *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: 'launch path not accessible'

      terminating with uncaught exception of type NSException

      abort() called



      I really hope you can help me out.


      Thank you.