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Hi All,
I would consider myself a power user and have never experienced this before.
A file is randomly changing one particular grouped vecor image into a lo-res jpeg. No idea why and noone else is working on it.
Anyone know how and why?
Thanks
Akhter
The one with the image is saved as Illustrator CS5.
Try to save the Master Illustration as CS5, you will get warnings about spot colors and transparency (unless you turned off the warnings) the result, when reopened will give you an image.
So don't just do a save, but make sure that you are saving as the latest version of the Illustrator file format.
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Which version? Which system?
Which version has the file been created in?
Where is the file saved?
What exactly is in the file?
Transparency?
Has Illustrator crashed when saving that file?
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Hi Monika,
Thanks so much for replying.
Its a file on my work Mac, were running 10.11 El-Capitan, latest version of CC, file is saved on a server.
Its an illustration of a building using gradients and transparencies. Not crashed no, just every time I replace the replaced lo-res jpeg image with the grouped vector from the master file and close the file and reopen, its been replaced once again with the lo-res (embedded) jpeg.
Hope that helps clarify the environment, do you think its a problem with the transparencies used?
Thanks
Akhter
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As Monika has asked, what version exactly of AI are you using and to what version are you saving the file? Does it happen if you save and retrieve the file locally before working on it?
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You probably missed it but he says it is the latest version of CC.
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No, I saw that but with all the changes and updates recently some people may not have the most recent version of the software installed. The best is for any helping to know the exact version being used (by number).
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Larry G. Schneider wrote:
No, I saw that but with all the changes and updates recently some people may not have the most recent version of the software installed. The best is for any helping to know the exact version being used (by number).
Good point...
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kamkan12 schrieb:
Hi Monika,
Thanks so much for replying.
Its a file on my work Mac, were running 10.11 El-Capitan, latest version of CC, file is saved on a server.
It looks like Illustrator had trouble saving your file.
Illustrator has issues saving to servers. There's a technote on that. Illustrator support for networks and removable media
Now for some people this works. Problem is: it might stop at any time (perferably after system or software upgrades, after changing any part of hardware of software in the network. There's just no guarantee.
The real issue is that Illustrator itself doesn't get any notice when saving doesn't work. So you don't get any notice either.
Looks like that happened to you. Illustrator thought that it saved a file to the server, but the file didn't arrive there safely. It only saved a part of the file. Therefore it's flattened.
You might try and first download the file to your harddisk and then open it, because there's a slight chance that the error doesn't happen on save, but on open.
Conclusion: don't work directly on a network. Always work locally and then put on the network.
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Hi Guys,
Thank you all for your help and here'sw the info about versions etc.
I'm running 19.2.1/2015.2.1 on an iMac27-inch late 2012 running 10.10.5 Yosemite.
Here is the original file where the illustration is being taken from:
Here is the re-worked files using the the grouped vector which illustrator then decides to turn into a lo-res jpeg. Funnily the master doc where the file is taken from doesn't do this lo-res stuff and stays in-tact.
Information within the files in copyrighted and not to be used for commercial means.
Thanks for your help.
Best
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The one with the image is saved as Illustrator CS5.
Try to save the Master Illustration as CS5, you will get warnings about spot colors and transparency (unless you turned off the warnings) the result, when reopened will give you an image.
So don't just do a save, but make sure that you are saving as the latest version of the Illustrator file format.