0 Replies Latest reply on Dec 2, 2016 8:09 PM by chrisb11021634

    Adobe Premiere Elements 13 crashes when starting editor.


      Hi, I just recently built a new computer and am not able to open my editor. I bought this software about a year ago and used it on my laptop flawlessly when switching, however, the software no longer opens.

      These are my system specs:


      Windows 10 64 bit

      1 TB WD 7200 RPM HDD

      NVIDIA GeForce GTX 1070 8gb GDDR

      32 GB DDR4 3250 Corsair Dominator Platinum RAM

      Corsair H100i liquid cooling

      Intel i7 6700k 4.0GHz

      TP-Link Wireless Card

      Asus Sabertooth Z170s


      What I have already done:

      About three times now I have re-installed the software,  each time putting in the product key and it installs easily. Once I open the software, it loads for about a minute and then stops. It is at the screen (where it won't pass) with the choice of editor and organizer.


      Thanks for all the help,