3 Replies Latest reply on Dec 4, 2016 8:43 AM by gkaiseril

    Black boxes over text

    evand85701

      I have Adobe Acrobat X Pro running on Windows 10. Some of the pdfs I open have black rectangular boxes over some text. When my co-worker opens the same doc on her computer, the boxes are not there. These are not redaction boxes- I can highlight the text, copy it and paste into word. Any ideas??

       

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        • 1. Re: Black boxes over text
          Adorobat Adobe Employee

          Hi evand85701,

           

          Could you please try following steps and see if that  resolve the issue:

          1- Check for updates, launch Acrobat>navigate to help menu>select Check for Updates. If there is an update available, download and install it and then relaunch Acrobat.

          2- If that doesn't work, select Edit menu>Preferences>Page Display>Rendering>Smooth Text>select None from the drop down options>OK

          3- Relaunch Acrobat.

           

          Let me know the version of Acrobat X installed on the computer?

          • 2. Re: Black boxes over text
            evand85701 Level 1

            Thank you for your response

             

            1- No updates available

            2- Didn't work

             

            I am running Acrobat X Pro version 10.1.16.

             

            I am enclosing a sample of what i see, with text highlighted, It should be

            noted that when I print out this page, it comes out normal.

             

            Also when I open the same document with Adobe Reader, the problem does not

            occur.

             

            Thanks for your help- I am pretty dumbfounded by this.

             

            Evan

            • 3. Re: Black boxes over text
              gkaiseril MVP & Adobe Community Professional

              Is your coworker using Acrobat X?

               

              Have you checked

              Adobe products and Enterprise Technical Support
              periods covered under the new Lifecycle Policy

               

               

              For the expiration of support for Acrobat/Reader X?

               

              It look like support for Acrobat/Reader X ended November 15, 2015. It might be time to consider updating.

               

              It might be some preference setting. Are the PDFs you looking at forms?

               

              If so check the field highlighting.

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