5 Replies Latest reply on Feb 4, 2018 9:11 PM by twaritar3263062

    Need EPS format - Licensed an AI/EPS image - Setting Change?

    kikboxr7777

      Hello,

       

      I signed up for adobe stock with the understanding that items were EPS files, as well as, AI files.  I do not want to utilize AI and use an open source program.  What I have done is downloaded product on here as AI.  I cannot open these items.  Is there a setting that I can change or can you mark my account as only EPS?

       

      How do I get all the EPS versions of the items already downloaded and prevent this from happening in the future.    

        • 1. Re: Need EPS format - Licensed an AI/EPS image - Setting Change?
          KanikaS Adobe Employee

          Hi Kikboxr7777,

           

          Please refer the screenshot below to filter the EPS files. The files would be be AI/EPS and not only EPS.

          Unfortunately this is the only option available. Select VECTORS and click update.

           

          Hope this helps !

          vector.PNG

           

           

          For any other information, kindly Contact Customer Care.

           

          Feel free to update the thread for any other queries.

          • 2. Re: Need EPS format - Licensed an AI/EPS image - Setting Change?
            kikboxr7777 Level 1

            Hello Kankikas100,

             

            thanks for the reply.  I knew how to filter them to get vector files.  Each one I have done this with show "AI/EPS" as the file type.  I do not use Adobe Illustrator or Photoshop.  Why do you have it listed as "AI/EPS" when I do not have the option to download an EPS.  Why not have it listed as AI only then I would know that it is an Illustrator file and not an EPS file which is what I need.  Do you have any REAL EPS files or are they all downloaded only as an AI file?

             

            Mike

            • 3. Re: Need EPS format - Licensed an AI/EPS image - Setting Change?
              spsb84 Adobe Employee

              For images that state type as AI/EPS means: they are basic Illustrator/Vector files and also have EPS type embedded in it. That is: you can use this file type (EPS) and open in Photoshop- in this case this won't be considered a vector file. But if the need is for a vector (.ai) only then Illustrator is the key product to be used. Therefore we see it as AI/EPS.

               

              If you have any 3rd party software- not Photoshop/Illustrator, to operate on EPS files then Adobe doesn't guarantee any successful working operation of files.

               

              Hope this helps.

              1 person found this helpful
              • 4. Re: Need EPS format - Licensed an AI/EPS image - Setting Change?
                markh57778185

                No, but if you downloaded each separately Ai    AND    EPS there would be much better chance people not using Adobe products could open and use them simply and cleanly.  Sorry the cynical side of me says this is some marketing/sales type at adobe scheming how to make more people have to buy/use expensive adobe products they don't want or need, just to get the EPS.

                • 5. Re: Need EPS format - Licensed an AI/EPS image - Setting Change?
                  twaritar3263062 Adobe Employee

                  Hi Mark,

                   

                  We are sorry to hear that you unhappy with the information shared in the above response- at Adobe we aim at providing the best solution and service to our esteemed customers. As a consumer, you can definitely use the solution that is most viable as per your needs, however, the information shared above is based on the product that we support only and hence informed that we will not be able to guarantee the success is any 3rd party application is used.

                   

                  Regards

                  Twarita