0 Replies Latest reply on Dec 2, 2016 12:30 PM by e5241

    Why can't I suddenly not be able to open ebooks from my library?

    e5241 Level 1

      I have been borrowing ebooks from my library for years now and transferring them to my kobo. However, my library recently underwent some major changes and suddenly I was unable to download my books on hold as I keep getting the message "Oops! Unable to open this document which is protected by ADRM and is not currently authorized for use...I use overdrive with my library account and it has always worked before. In reading some of the forums on ADE, they suggested uninstalling the ADE 4.5 I use and install Adobe 3.0. When that didn't work, I tried using a different server to uninstall and reinstall Abobe 3.0. I also tried erasing authorization on my computer and kobo and then reauthorizing them using my Adobe ID log in. Nothing works. I need help in very simple terms as I'm new to this. Appreciate any advice, thanks.