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I am a second year college student who purchased myself a yearly subscription to Adobe Creative Cloud. Simple enough, pay $20 each month, use the software. Excellent. I ran into some banking issues which required me to change my card number, and I completely forgot to update the information on my account. Last night, I received an email stating that there had been a 'final billing failure' and that I must update my card information to do so, or face a cancellation fee. I did so, relieved that I had just enough money to cover the subscription. Yet ever single time I attempted to update it, I would keep on getting the same error: Oh no! There's a problem with your recent payment. Update payment details for uninterrupted service." I assume there's some error on my end, and attempt to put in my card information again. Rinse and repeat a total of five times just to check.
On a whim I check my account, I'd been charged five times over with $1 cancellation fees, meaning I no longer had enough on my account to pay for the subscription. I called customer support and (despite many individual's warnings to the contrary) was given clear and concise assistance, being told that I could have two months waived as a benefit on my student account after I paid for this month's subscription. All I had to do was transfer the money. I managed to scrape together the disparity that the authorizations fees had caused, and updated my card information one more time to make sure the subscription fee went through.
I was charged $1 for authorization fees, with no sign of the actual subscription ever being paid for.
What do I do? Please, please help. I neither have the money on hand nor the financial backing to receive assistance, I am flocked with other necessary charges, and now Adobe refuses to charge me my actual subscription.
Please help, thank you so much.
Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it fails to connect try using a different browser.
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )
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Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it fails to connect try using a different browser.
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )