1. there has been a bug fix to CC2017 so make sure you are using 14.0.1 and update if you don't
2. reset your preferences (you don't need to access them in order to reset) here's how you do it: Reset After Effects Preferences
As far as I can tell it's up to date. Also, hitting Ctrl Alt Shift won't bring up a dialog box.
As far as I can tell it's up to date.
help->about after effects will tell you for sure
Also, hitting Ctrl Alt Shift won't bring up a dialog box.
it takes a certain timing fashion to make this work on windows. but there is another way of doing that and that's deleting the preferences file. when you launch Ae again it will create another. the file is in:
and it looks like this
Deleting the prefs did nothing either. The preview still isn't working and it still crashes when I try to enter the Preferences. :/
and you are on 14.0.1, right ? and make sure your GPU driver is up to date too (just in case) then try this:
and this will force Ae to create all the settings fresh.
more settings that could impact on crashing Ae that have worked in the past are:
- try to run the software as administrator - (right click->run as administrator)
- try disabling firewalls or antivirus/malware scanner and see if that works
and try to re-install again using this tool: Use the Creative Cloud Cleaner Tool to solve installation problems
other than that, this seems like a serious software failure that's related to your Os and specific hardware-software setup you got there and I would contact support directly and get this figured out through remote desktop with a support agent. start here: Contact Customer Care
Thank you sooo much! That fixed it. Hopefully I won't have to re-set too much.
Great! just to be clear - the renaming of the adobe to old adobe? (btw - you can delete the old adobe if you want, this was just for backup)
Yep, the renaming worked! Thanks for letting me know, I'll go ahead and delete that.