0 Replies Latest reply on Dec 3, 2016 12:04 PM by LindaHP

    Unable to Download or Return Books

    LindaHP

      We have an issue as follows:

       

      1) Our nook froze.

      2) We were able to unfreeze it but when trying to download books from Overdrive to Digital Editions we started getting the #2038 error.

      3) After trying various things we unauthorized the computer and reauthorized with a new email address and new Adobe ID.

      4) We then starting getting the message "error getting license."

      5) Now we are unable to download or return any books.

      6) We though the computer would re-interface with the new email and ID.  We log into the Overdrive account with a library card and pin.

       

      Is there a way to solve this issue?  Nothing noted in the other forum threads seem to work for us.  We have not entered the registry to try and fix this although we are not sure this will work because the original e-mail address is no longer valid.

       

      Thank you in advance for any help you can provide.

       

      Wayne and Linda