creative cloud won't install

[samanthat16398295]

Every time i try to download creative cloud it comes up with this message. Is there anyway to stop this and get it to download?

[kglad · Accepted solution]

apply all applicable steps in the following order

uninstall everything cc, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud

use the desktop app to install your cc programs/trials

[samanthat16398295]

The only problem with that is on my mac i don't have the creative cloud installed anywhere on the computer.

So i cannot uninstall.

[kglad]

again, perform all the applicable steps.

if you have, install the cc desktop app.

if you can't follow those steps, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[KanikaS]

Moving to Creative Cloud Download & Install​