5 Replies Latest reply on Dec 6, 2016 11:18 AM by jperodeau

    Premiere Elements 13 gives the splash screen, then quits

    jperodeau

      When trying to select eLive, Quick, Guided, or Expert, I get the message "Adobe Premiere Elements 30 has stopped working."

      I have reinstalled, I have downloaded again, I have upgraded to 13.1, nothing works.

       

      I am on Windows 10, build 14393. 

       

      Hee is a copy of the Windows Eent Log:

       

      Log Name:      Application

      Source:        Application Error

      Date:          12/4/2016 2:35:07 PM

      Event ID:      1000

      Task Category: (100)

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer:      JohnDV7

      Description:

      Faulting application name: Adobe Premiere Elements.exe, version: 13.0.0.0, time stamp: 0x54065543

      Faulting module name: UIFramework.dll, version: 13.0.0.0, time stamp: 0x540643c0

      Exception code: 0xc00000fd

      Fault offset: 0x000000000012d5b7

      Faulting process id: 0xf28

      Faulting application start time: 0x01d24e6569282d62

      Faulting application path: C:\Program Files\Adobe\Adobe Premiere Elements 13\Adobe Premiere Elements.exe

      Faulting module path: C:\Program Files\Adobe\Adobe Premiere Elements 13\UIFramework.dll

      Report Id: 04e1e531-3a76-4740-88b2-5f7fc5b1fa4c

      Faulting package full name:

      Faulting package-relative application ID:

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Application Error" />

          <EventID Qualifiers="0">1000</EventID>

          <Level>2</Level>

          <Task>100</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2016-12-04T19:35:07.355068200Z" />

          <EventRecordID>21020</EventRecordID>

          <Channel>Application</Channel>

          <Computer>JohnDV7</Computer>

          <Security />

        </System>

        <EventData>

          <Data>Adobe Premiere Elements.exe</Data>

          <Data>13.0.0.0</Data>

          <Data>54065543</Data>

          <Data>UIFramework.dll</Data>

          <Data>13.0.0.0</Data>

          <Data>540643c0</Data>

          <Data>c00000fd</Data>

          <Data>000000000012d5b7</Data>

          <Data>f28</Data>

          <Data>01d24e6569282d62</Data>

          <Data>C:\Program Files\Adobe\Adobe Premiere Elements 13\Adobe Premiere Elements.exe</Data>

          <Data>C:\Program Files\Adobe\Adobe Premiere Elements 13\UIFramework.dll</Data>

          <Data>04e1e531-3a76-4740-88b2-5f7fc5b1fa4c</Data>

          <Data>

          </Data>

          <Data>

          </Data>

        </EventData>

      </Event>