PP CC 2017 Bug Importer issue

[KasperJames]

A Low Level Exception occured in: ImporterMPEG (Importer:39)

A Low Level Exception occured in: ImporterQuicktime (Importer:57)

A Low Level Exception occured in: ImporterQuicktime (Importer:39)

A Low Level Exception occured in: ImporterQuicktime (Importer:57)

A Low Level Exception occured in: ImporterQuicktime (Importer:57)

A Low Level Exception occured in: ImporterQuicktime (Importer:57)

A Low Level Exception occured in: ImporterQuicktime (Importer:57)

A Low Level Exception occured in: ImporterQuicktime (Importer:57)

A Low Level Exception occured in: ImporterQuicktime (Importer:57)...

Importing a file that's common. Ill update this when In a bit. Anyone else have this issue?

Do I need to remove Quicktime? Update? No PPCC2017 updates out today. The file is no different from the others in my sequence.

Dont want to install Movie Maker for windows, this is going out in Feb.

[Jim_Simon]

Do I need to remove Quicktime?

Yes.

http://blog.trendmicro.com/urgent-call-action-uninstall-quicktime-windows-today/

Homeland Security warns Windows PC users to uninstall Quicktime | Fox News

[KasperJames]

It does not appear to be installed.

The format is no different then the others I've been applying to the timeline. MP4.

[KasperJames]

00:00:34

1080

1920

5781kbps

5973kbps

29fps

191 kbps

2 (stereo)

44mhz

MP4 File

[KasperJames]

Attempted to try a couple apps to convert to another format but downloads are given:

0x80D05001

First issue with apps.

Never had an issue since I the update got installed.

[chrisw44157881]

2017 has a bug with mp4 media import. try these steps below:

1. Try signing out of Creative Cloud. Restart Premiere Pro. Sign back in.

2. delete media cache under appdata-adobe-common

3. hold down shift + alt while re-opening premiere, for the Mac, press Shift+Option

this will refresh plugins.

-------------------------------

some further debugging listed below from adobe rep:

is the importer plugin still loading correctly?  Look for the file 'Plugin Loading.log' in this folder: under importermpeg.prm failing

C:\Users\<username>\AppData\Roaming\Adobe\Premiere Pro

to see which importer is handling your media:

1) right-click on one of your files in the project panel & select 'Properties'.

2) Mod note: These steps were removed as they involve adjusting internal debug tools and that is not allowed. 

[KasperJames]

I tried to see if their was a way to save the current file as 2015 (last version) and installed it on my desktop. not possible?

I moved the saved ppcc file to the cloud. installed a clean version on the desktop, and attempted to locate the unfindable files.

This occured:

Ill look into your solution tomorrow after some rest. Thanks.If that doesnt work ill start from scratch with 2015 again. Thanks.

[chrisw44157881]

another problem i see is mp3's. you should convert those to .wav or you might get render crashes.

[KasperJames]

And if the wrong importer is handling my media? Then what do I do?

[chrisw44157881]

did you try the first 3 things? why time of codec is it? view with mediainfo and post file information. is quicktime partially damaged?

MediaInfo

can you post a file so we can try importing it?

can you transcode it in prelude or adobe media encoder to prores, cineform or dnxhd?

can you try renaming file to .mp4 or .mpeg or .mov?