10 Replies Latest reply on Apr 18, 2017 10:16 PM by Monica Singh

    Hyperlinks crashing my InDesign?

    marcs49605093

      Hi All,

       

      Really appreciate any (urgent) help on this one. I'm running the latest version of InDesign CC 2017, and have happily set up a document of over 150 pages. The document contains approx 80-100 footnotes many or which contain URL and PDF download addresses, which once the document has been saved as a PDF, should enable the end-user (reader) to click through the hyperlink to land on a corresponding web page etc. The issue is that some of URLs in the InDesign doc. run on to 2-3 lines, which means the link is effectively broken, so the best way (only way I'm aware of) I am able to make them 'click-thru' links, once I export to PDF format is to use the hyperlinks panel in InDesign (which I've used many times over the years successfully) and then when exporting the doc as a PDF make sure I turn on interactive in the PDF export dialogue box before I save. I was wading through my 150 page doc. adding hyperlink boxes to where ever was required, but as I approached the final few pages, the hyperlinks dialogue box stopped working. Worse still, when I tried a re-start to try and open the hyperlinks panel, it just would not work. Ultimately my entire InDesign would not open at all. I managed to get a colleague to re-save the file on her machine, so that the InDesign doc. now does at least open again, but again when I try and open the hyperlink menu, to try and finalised the hyperlinks that need to be made active the document crashes?

       

      Any help on how to troubleshoot this, so that I can get hyperlinks working again with this document, and indeed get it to work on future publications I would be grateful. (I should mention I have never experienced this before with InDesign, and have been using the software for many years to set up reports and publications.

       

      Thanks,

      Marc