New Licensing Agreement?

[toms92295108]

I'm having trouble opening PDF's. The icons have turned black with a red border and when I try to open them I'm being prompted to sign a new licensing agreement. Having never had this before I wanted to make sure the request is genuine. Thanks for your help.

[Adorobat]

Hi toms92295108,

I am sorry for the delay in response.

Would it be possible for you to share the screenshot of the screen?

Please visit this link on how to insert a screenshot here in the forums:

https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

Let me know if you face any issue while following the steps.

Thank You,

Shivam