OS X - Photoshop Elements 15 crash on start

Report · Dec 05, 2016

Any ideas on how to resolve repeated crash on start?

Thanks, Damian

Symptoms: Crash on start.

Deleted and re-installed and it runs for a few times then more crashes.

Elements Organizer starts correctly. But if you then try and edit an image in Photoshop Elements via Organizer link, then Elements crashes (but not Organizer)

Photoshop Elements 15 purchased from Apple's Appstore

OS X Sierra 10.12.1

Mac Mini Late 2012

2.6Ghz Core i7

16GB RAM

Intel HD Graphics 4000 1536MB

Apple Thunderbolt display

1.12 TB Fusion drive

Crash log:

Process: Adobe Photoshop Elements 15 Editor [953]

Path: /Applications/Adobe Photoshop Elements 15.app/Contents/MacOS/Adobe Photoshop Elements 15 Editor.app/Contents/MacOS/Adobe Photoshop Elements 15 Editor

Identifier: com.adobe.pse15editor

Version: 15.0 (15.0.0.0)

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Adobe Photoshop Elements 15 Editor [953]

User ID: 501

Date/Time: 2016-12-06 08:12:49.884 +1100

OS Version: Mac OS X 10.12.1 (16B2555)

Report Version: 12

Anonymous UUID: DD1D8A56-6DBF-5087-9BA0-3E833CACF290

Time Awake Since Boot: 1900 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: EXC_I386_GPFLT

Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11

Termination Reason: Namespace SIGNAL, Code 0xb

Terminating Process: exc handler [0]

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 com.apple.CoreServices.CarbonCore 0x00007fff8606b91f CSMemGetHandleSize + 37

1 com.apple.CoreServices.CarbonCore 0x00007fff860822d4 AL_validateHandle + 41

2 com.apple.CoreServices.CarbonCore 0x00007fff86081730 FSMatchAliasInternal + 180

3 com.apple.CoreServices.CarbonCore 0x00007fff8609389d FSMatchAliasBulk + 30

4 com.adobe.pse15editor 0x0000000102aa46c7 0x101765000 + 20182727

5 com.adobe.pse15editor 0x00000001024042fe 0x101765000 + 13234942

6 com.adobe.pse15editor 0x0000000102402ccc 0x101765000 + 13229260

7 com.adobe.pse15editor 0x0000000102427ab4 0x101765000 + 13380276

8 com.adobe.pse15editor 0x00000001022443cc 0x101765000 + 11400140

9 com.adobe.pse15editor 0x0000000102330ad5 0x101765000 + 12368597

10 com.adobe.pse15editor 0x0000000101bdf90a 0x101765000 + 4696330

11 com.adobe.pse15editor 0x0000000101be01d9 0x101765000 + 4698585

12 libdyld.dylib 0x00007fff9a334255 start + 1

Thread 1:: Dispatch queue: eLiveQueue

0 libsystem_kernel.dylib 0x00007fff9a45b456 semaphore_wait_trap + 10

1 libdispatch.dylib 0x00007fff9a307306 _dispatch_semaphore_wait_slow + 171

2 com.apple.CFNetwork 0x00007fff8456f9a8 CFURLConnectionSendSynchronousRequest + 418

3 com.apple.CFNetwork 0x00007fff84585005 +[NSURLConnection sendSynchronousRequest:returningResponse:error:] + 135

4 ELiveConfigureClient.dylib 0x000000011446f4ab CEM::GetCEMConfiguration(char const*, char const*, char const*, char const*, std::string&, std::string&, std::string&) + 471

5 ELiveConfigureClient.dylib 0x00000001144768fc ELive::FetchEliveServerConfigTask::Run() + 120

6 ELiveConfigureClient.dylib 0x000000011446e599 ELive::Task::Execute() + 35

7 ELiveConfigureClient.dylib 0x0000000114470550 ELive::IDispatcher::ExecuteTask(void*) + 14

8 libdispatch.dylib 0x00007fff9a2fe128 _dispatch_client_callout + 8

9 libdispatch.dylib 0x00007fff9a314b97 _dispatch_queue_serial_drain + 896

10 libdispatch.dylib 0x00007fff9a306d41 _dispatch_queue_invoke + 1046

11 libdispatch.dylib 0x00007fff9a30d158 _dispatch_queue_override_invoke + 369

12 libdispatch.dylib 0x00007fff9a2ffee0 _dispatch_root_queue_drain + 476

13 libdispatch.dylib 0x00007fff9a2ffcb7 _dispatch_worker_thread3 + 99

14 libsystem_pthread.dylib 0x00007fff9a54b736 _pthread_wqthread + 1299

15 libsystem_pthread.dylib 0x00007fff9a54b211 start_wqthread + 13

Thread 2:

0 libsystem_kernel.dylib 0x00007fff9a4634e6 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff9a54b622 _pthread_wqthread + 1023

2 libsystem_pthread.dylib 0x00007fff9a54b211 start_wqthread + 13

Thread 3:

0 libsystem_kernel.dylib 0x00007fff9a4634e6 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff9a54b7b5 _pthread_wqthread + 1426

2 libsystem_pthread.dylib 0x00007fff9a54b211 start_wqthread + 13

Thread 4:

0 libsystem_kernel.dylib 0x00007fff9a4634e6 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff9a54b7b5 _pthread_wqthread + 1426

2 libsystem_pthread.dylib 0x00007fff9a54b211 start_wqthread + 13

Thread 5:: com.apple.NSURLConnectionLoader

0 libsystem_kernel.dylib 0x00007fff9a45b41a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff9a45a867 mach_msg + 55

2 com.apple.CoreFoundation 0x00007fff851c8ae4 __CFRunLoopServiceMachPort + 212

3 com.apple.CoreFoundation 0x00007fff851c7f61 __CFRunLoopRun + 1361

4 com.apple.CoreFoundation 0x00007fff851c77b4 CFRunLoopRunSpecific + 420

5 com.apple.CFNetwork 0x00007fff84397334 +[NSURLConnection(Loader) _resourceLoadLoop:] + 313

6 com.apple.Foundation 0x00007fff86bf430d __NSThread__start__ + 1243

7 libsystem_pthread.dylib 0x00007fff9a54baab _pthread_body + 180

8 libsystem_pthread.dylib 0x00007fff9a54b9f7 _pthread_start + 286

9 libsystem_pthread.dylib 0x00007fff9a54b221 thread_start + 13

Thread 6:: GPU Sniffer Launcher

0 libsystem_kernel.dylib 0x00007fff9a4642de read + 10

1 com.adobe.pse15editor 0x00000001066ffee1 0x101765000 + 83472097

2 com.adobe.pse15editor 0x00000001066ff6bc 0x101765000 + 83470012

3 com.adobe.pse15editor 0x00000001066fa9c5 0x101765000 + 83450309

4 com.adobe.pse15editor 0x00000001066fae21 0x101765000 + 83451425

5 com.adobe.pse15editor 0x0000000103646842 0x101765000 + 32380994

6 libsystem_pthread.dylib 0x00007fff9a54baab _pthread_body + 180

7 libsystem_pthread.dylib 0x00007fff9a54b9f7 _pthread_start + 286

8 libsystem_pthread.dylib 0x00007fff9a54b221 thread_start + 13

Thread 0 crashed with X86 Thread State (64-bit):

rax: 0x000000000000ff93 rbx: 0xbadd1ce5341ebead rcx: 0x0000000000000010 rdx: 0xfffffffffffffff0

rdi: 0xbadd1ce5341ebead rsi: 0x0000000000000000 rbp: 0x00007fff5e4974a0 rsp: 0x00007fff5e497480

r8: 0x00007fff5e498ee0 r9: 0x00007fff5e498937 r10: 0x0000000000000000 r11: 0x00007f9323026180

r12: 0x00007fff5e498ee0 r13: 0xbadd1ce5341ebead r14: 0x0000000000000000 r15: 0x0000000000000000

rip: 0x00007fff8606b91f rfl: 0x0000000000010282 cr2: 0x00006000000d45f8

Logical CPU: 0

Error Code: 0x00000000

Trap Number: 13

Binary Images:

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0x108c23000 - 0x108cb9fff +com.adobe.adobe-caps (adobe_caps 9.0.0.4 - 9.0.0.4) <71BDFB88-91D4-35B1-9860-82F31ACBDE38> /Applications/Adobe Photoshop Elements 15.app/Contents/MacOS/Adobe Photoshop Elements 15 Editor.app/Contents/Frameworks/adobe_caps.framework/Versions/A/adobe_caps

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0x108da8000 - 0x108fc1fc7 +com.yourcompany.ems (1.0 - 1) <ED24A0EE-6B50-37A7-8B8E-4D89997B0FB7> /Applications/Adobe Photoshop Elements 15.app/Contents/MacOS/Adobe Photoshop Elements 15 Editor.app/Contents/Frameworks/ems.framework/Versions/A/ems

0x109085000 - 0x1090b7ff7 +libseledit.dylib (1) <B974E228-F094-3ADB-84EF-FAED494C25F5> /Applications/Adobe Photoshop Elements 15.app/Contents/MacOS/Adobe Photoshop Elements 15 Editor.app/Contents/Frameworks/libseledit.dylib

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0x10a90d000 - 0x10a90effb libCyrillicConverter.dylib (69) <658DA2C5-EDC0-3F0A-88FA-33AFC4E484B3> /System/Library/CoreServices/Encodings/libCyrillicConverter.dylib

0x10a914000 - 0x10a962fff +se.haxx.curl.libcurl (libcurl 7.36.0 - 7.36.0) <DD71440B-7C4D-34A1-BC01-ECF64DB0A6F2> /Applications/Adobe Photoshop Elements 15.app/Contents/MacOS/Adobe Photoshop Elements 15 Editor.app/Contents/Frameworks/libcurl.framework/Versions/A/libcurl

0x10a97a000 - 0x10a97fffb org.twain.dsm (1.9.5 - 1.9.5) <C9A94CD9-0DC1-36BF-9171-495E7218B251> /System/Library/Frameworks/TWAIN.framework/Versions/A/TWAIN

0x10a98a000 - 0x10a9a7ff7 +com.adobe.ahclientframework (2.1.0.1 - 2.1.0.1) <88C960B2-045B-3571-B54C-7FB1D8A814CC> /Applications/Adobe Photoshop Elements 15.app/Contents/MacOS/Adobe Photoshop Elements 15 Editor.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient

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0x10a9cc000 - 0x10a9f1fff com.apple.DiscRecordingUI (9.0.3 - 9030.4.5) <178BB77B-D4EB-3B45-A560-D24B4F6E7102> /System/Library/Frameworks/DiscRecordingUI.framework/Versions/A/DiscRecordingUI

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0x10d8cc000 - 0x10d904ff7 +VulcanMessage5.dylib (5.2.0.35 - 5.2.0.35 Copyright 2015, Adobe Systems Incorporated. All rights reserved.) <4B0B878A-02F8-3EB1-89D5-4071034EDD0D> /Applications/Adobe Photoshop Elements 15.app/Contents/MacOS/Adobe Photoshop Elements 15 Editor.app/Contents/Frameworks/VulcanMessage5.dylib

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0x10dd6f000 - 0x10de40fff +com.adobe.AXEXSLT (AdobeAXSLE 3.8.0.35686 - 3.8.0.35686) <10EBB8EC-25FB-3D0B-87A1-4EB1461512CD> /Applications/Adobe Photoshop Elements 15.app/Contents/MacOS/Adobe Photoshop Elements 15 Editor.app/Contents/Frameworks/adobeaxsle.framework/Versions/A/AdobeAXSLE

0x10ded4000 - 0x10dfb2ff7 +com.adobe.PM (AdbePM 2.4.00.1 - 2.4.00.1) <ACEDB740-5F27-39F1-B67F-184A4C747A26> /Applications/Adobe Photoshop Elements 15.app/Contents/MacOS/Adobe Photoshop Elements 15 Editor.app/Contents/Frameworks/AdbePM.framework/Versions/A/AdbePM

0x10e091000 - 0x10e0acfff +com.adobe.CITThreading (???) <36EB8576-8BCB-3E23-8191-D1CA3E2DC6C5> /Applications/Adobe Photoshop Elements 15.app/Contents/MacOS/Adobe Photoshop Elements 15 Editor.app/Contents/Frameworks/CITThreading.framework/Versions/A/CITThreading

0x10e0ec000 - 0x10e403fff +com.adobe.SVGRE (AdobeSVGRE 6.0 - 6.0) <8EB5C35F-B2E2-33A5-BE2C-53FF82AE388B> /Applications/Adobe Photoshop Elements 15.app/Contents/MacOS/Adobe Photoshop Elements 15 Editor.app/Contents/Frameworks/AdobeSVGRE.framework/Versions/A/AdobeSVGRE

0x10e48d000 - 0x10e491ff7 +com.adobe.ape.shim (3.4.0.1 - 3.4.0.1) <194F2943-7D41-FE5E-65F4-DDACB14A7783> /Applications/Adobe Photoshop Elements 15.app/Contents/MacOS/Adobe Photoshop Elements 15 Editor.app/Contents/Frameworks/adbeape.framework/Versions/A/adbeape

0x10e49e000 - 0x10e5e6ff7 +com.adobe.AIDE (1.5.0 - 1.5.0.35921) <452817DA-9C9F-3579-A2D2-F1166387B510> /Applications/Adobe Photoshop Elements 15.app/Contents/MacOS/Adobe Photoshop Elements 15 Editor.app/Contents/Frameworks/AIDE.framework/Versions/A/AIDE

0x10e6b7000 - 0x10e6b9ffb com.apple.textencoding.unicode (3.0 - 3.0) <1ABD997B-AC91-3CB4-81E4-98E1863F9E3C> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings

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0x7fff98eb0000 - 0x7fff98eb0ff3 libauto.dylib (187) <5BBF6A00-CC76-389D-84E7-CA88EDADE683> /usr/lib/libauto.dylib

0x7fff98eb1000 - 0x7fff98ec1ff3 libbsm.0.dylib (34) <20084796-B04D-3B35-A003-EA11459557A9> /usr/lib/libbsm.0.dylib

0x7fff98ec2000 - 0x7fff98ed0ff7 libbz2.1.0.dylib (38) <6FD3B63F-0F86-3A25-BD5B-E243F58792C9> /usr/lib/libbz2.1.0.dylib

0x7fff98ed1000 - 0x7fff98f27ff7 libc++.1.dylib (307.4) <BEE86868-F831-384C-919E-2B286ACFE87C> /usr/lib/libc++.1.dylib

0x7fff98f28000 - 0x7fff98f52fff libc++abi.dylib (307.2) <1CEF8ABB-7E6D-3C2F-8E0A-E7884478DD23> /usr/lib/libc++abi.dylib

0x7fff98f53000 - 0x7fff98f63ffb libcmph.dylib (6) <2B5D405E-2D0B-3320-ABD6-622934C86ABE> /usr/lib/libcmph.dylib

0x7fff98f64000 - 0x7fff98f79ffb libcompression.dylib (34) <AEF908E6-C0FE-3884-BD45-FB37A035545D> /usr/lib/libcompression.dylib

0x7fff98f7a000 - 0x7fff98f7aff7 libcoretls.dylib (121.1.1) <F3BAB54C-DA82-37C3-A218-46FEB179D555> /usr/lib/libcoretls.dylib

0x7fff98f7b000 - 0x7fff98f7cffb libcoretls_cfhelpers.dylib (121.1.1) <D12709F3-BBE3-3CF7-9070-C2A0803F5526> /usr/lib/libcoretls_cfhelpers.dylib

0x7fff992b8000 - 0x7fff9930bff7 libcups.2.dylib (450) <04CA1F55-4B70-3D65-B4B1-62F6C271A9EF> /usr/lib/libcups.2.dylib

0x7fff9935c000 - 0x7fff99363ff3 libdscsym.dylib (145) <A130C01E-AC0A-3733-B34C-71741DFFCC7E> /usr/lib/libdscsym.dylib

0x7fff99385000 - 0x7fff99385fff libenergytrace.dylib (15) <A1B040A2-7977-3097-9ADF-34FF181EB970> /usr/lib/libenergytrace.dylib

0x7fff99395000 - 0x7fff9939aff7 libheimdal-asn1.dylib (498.20.2) <C9B5464F-4A2E-3E3F-B514-B0911B5CB0DA> /usr/lib/libheimdal-asn1.dylib

0x7fff9939b000 - 0x7fff9948dff7 libiconv.2.dylib (50) <42125B35-81D7-3FC4-9475-A26DBE10884D> /usr/lib/libiconv.2.dylib

0x7fff9948e000 - 0x7fff996b3fff libicucore.A.dylib (57132.0.1) <C8176937-9271-3F0E-829D-F3BBB9DD44B5> /usr/lib/libicucore.A.dylib

0x7fff996b9000 - 0x7fff996bafff liblangid.dylib (126) <3F4530C9-8BE1-3AA7-9A82-98694D240866> /usr/lib/liblangid.dylib

0x7fff996bb000 - 0x7fff996d4ffb liblzma.5.dylib (10) <44BD0279-99DD-36B5-8A6E-C11432E2098D> /usr/lib/liblzma.5.dylib

0x7fff996d5000 - 0x7fff996ebff7 libmarisa.dylib (5) <2183D484-032D-3DE5-8984-3A14006E034E> /usr/lib/libmarisa.dylib

0x7fff996ec000 - 0x7fff99996fff libmecabra.dylib (744.2.2) <C6C3EA2C-1DC7-3DCB-8A20-C645E38524AB> /usr/lib/libmecabra.dylib

0x7fff999c9000 - 0x7fff99a42ff3 libnetwork.dylib (856.20.4) <5012EFF3-8FF4-317D-B328-AB21E3B5CA8C> /usr/lib/libnetwork.dylib

0x7fff99a43000 - 0x7fff99e18127 libobjc.A.dylib (706) <47104A1B-13E8-369F-BC36-27FF465809FD> /usr/lib/libobjc.A.dylib

0x7fff99e1b000 - 0x7fff99e1ffff libpam.2.dylib (21) <352F8FF6-2248-3594-B357-8D031DEFB06C> /usr/lib/libpam.2.dylib

0x7fff99e20000 - 0x7fff99e50ff7 libpcap.A.dylib (67) <450DB888-2C0C-3085-A5F1-69324DFE902C> /usr/lib/libpcap.A.dylib

0x7fff99e6e000 - 0x7fff99e8affb libresolv.9.dylib (64) <A244AE4C-00B0-396C-98FF-97FE4DB3DA30> /usr/lib/libresolv.9.dylib

0x7fff99e8b000 - 0x7fff99ec4ff3 libsandbox.1.dylib (592.21.2) <7A698C92-CD5C-3BFF-A215-2BE2DE31F88E> /usr/lib/libsandbox.1.dylib

0x7fff99ec5000 - 0x7fff99ed7ffb libsasl2.2.dylib (209) <5A177BA8-362D-32DA-8D14-69AB191648B3> /usr/lib/libsasl2.2.dylib

0x7fff99ed8000 - 0x7fff99ed9ff3 libspindump.dylib (229) <322AE558-5040-3F9A-8203-F64D8B0B507A> /usr/lib/libspindump.dylib

0x7fff99eda000 - 0x7fff9a01bffb libsqlite3.dylib (252) <A531C105-64D7-37C0-B999-9320047B71C5> /usr/lib/libsqlite3.dylib

0x7fff9a077000 - 0x7fff9a0c7fff libstdc++.6.dylib (104.1) <91F66BFD-F927-301F-B8F3-578A5CEA78F4> /usr/lib/libstdc++.6.dylib

0x7fff9a10d000 - 0x7fff9a11afff libxar.1.dylib (354) <AAFCF321-8100-3622-880B-9661DCA35D69> /usr/lib/libxar.1.dylib

0x7fff9a11e000 - 0x7fff9a20dffb libxml2.2.dylib (30.11) <26676155-64CE-323F-B73C-AD77AF5982E8> /usr/lib/libxml2.2.dylib

0x7fff9a20e000 - 0x7fff9a237fff libxslt.1.dylib (15.8) <FFF5DD45-F544-34B2-BE3C-DB877DC60081> /usr/lib/libxslt.1.dylib

0x7fff9a238000 - 0x7fff9a249ff3 libz.1.dylib (67) <46E3FFA2-4328-327A-8D34-A03E20BFFB8E> /usr/lib/libz.1.dylib

0x7fff9a258000 - 0x7fff9a25cff7 libcache.dylib (79) <84E55656-FDA9-3B29-9E4F-BE31B2C0AA3C> /usr/lib/system/libcache.dylib

0x7fff9a25d000 - 0x7fff9a267fff libcommonCrypto.dylib (60092.20.1) <31040F10-5E57-3B9C-8D5B-33AD87D1BEE8> /usr/lib/system/libcommonCrypto.dylib

0x7fff9a268000 - 0x7fff9a26ffff libcompiler_rt.dylib (62) <486BDE52-81B4-3446-BD72-23977CAE556F> /usr/lib/system/libcompiler_rt.dylib

0x7fff9a270000 - 0x7fff9a278fff libcopyfile.dylib (138) <0DA49B77-56EC-362D-98FF-FA78CFD986D6> /usr/lib/system/libcopyfile.dylib

0x7fff9a279000 - 0x7fff9a2fbfdb libcorecrypto.dylib (442.20.2) <2684CC01-087E-33E2-8219-AAA3BBD9BFD7> /usr/lib/system/libcorecrypto.dylib

0x7fff9a2fc000 - 0x7fff9a32efff libdispatch.dylib (703.20.1) <877B505D-826C-3246-84F7-0F850636039E> /usr/lib/system/libdispatch.dylib

0x7fff9a32f000 - 0x7fff9a334ff3 libdyld.dylib (421.2) <7BFA3476-6210-3BCB-8CE8-9B952F87BD84> /usr/lib/system/libdyld.dylib

0x7fff9a335000 - 0x7fff9a335ffb libkeymgr.dylib (28) <09CD7CA6-46D2-3A9F-B9F1-7C4CA5CA0D68> /usr/lib/system/libkeymgr.dylib

0x7fff9a336000 - 0x7fff9a342ffb libkxld.dylib (3789.21.3) <F12B5274-44AD-3268-A793-31EF351A4BD9> /usr/lib/system/libkxld.dylib

0x7fff9a343000 - 0x7fff9a343fff liblaunch.dylib (972.20.3) <7AB2E2EA-8B47-3420-87CE-5EE18A4EEE49> /usr/lib/system/liblaunch.dylib

0x7fff9a344000 - 0x7fff9a349fff libmacho.dylib (894) <1EAE5ADD-490C-3B1F-9F97-447BA8E0E90F> /usr/lib/system/libmacho.dylib

0x7fff9a34a000 - 0x7fff9a34cff3 libquarantine.dylib (85) <F3E47D7C-8776-327C-9426-DD7DEB30DBDD> /usr/lib/system/libquarantine.dylib

0x7fff9a34d000 - 0x7fff9a34effb libremovefile.dylib (45) <C4FC07FF-ED86-382E-B06F-33C34718080C> /usr/lib/system/libremovefile.dylib

0x7fff9a34f000 - 0x7fff9a367ff7 libsystem_asl.dylib (349.1.1) <F0987490-8427-367F-B302-A05A7D61FEBF> /usr/lib/system/libsystem_asl.dylib

0x7fff9a368000 - 0x7fff9a368ff7 libsystem_blocks.dylib (67) <B8C3701D-5A91-3D35-999D-2DC8D5393525> /usr/lib/system/libsystem_blocks.dylib

0x7fff9a369000 - 0x7fff9a3f6fef libsystem_c.dylib (1158.20.4) <5F9531F5-EDA3-3D25-A827-3E0FD6B392BA> /usr/lib/system/libsystem_c.dylib

0x7fff9a3f7000 - 0x7fff9a3faffb libsystem_configuration.dylib (888.20.5) <CDC55FCB-C1FC-350D-A919-5DBCFC835B63> /usr/lib/system/libsystem_configuration.dylib

0x7fff9a3fb000 - 0x7fff9a3fefff libsystem_coreservices.dylib (41.2) <5DE691C6-7EE6-3210-895D-9EA3ECBC09B4> /usr/lib/system/libsystem_coreservices.dylib

0x7fff9a3ff000 - 0x7fff9a417ffb libsystem_coretls.dylib (121.1.1) <8F7E9B12-400D-3276-A9C5-4546B0258554> /usr/lib/system/libsystem_coretls.dylib

0x7fff9a418000 - 0x7fff9a41efff libsystem_dnssd.dylib (765.20.4) <28E52C39-DF10-340F-A3EC-C0119AF6361F> /usr/lib/system/libsystem_dnssd.dylib

0x7fff9a41f000 - 0x7fff9a448fff libsystem_info.dylib (503) <C686B834-5E7D-382C-AF6E-44AB78EE83E2> /usr/lib/system/libsystem_info.dylib

0x7fff9a449000 - 0x7fff9a46bff7 libsystem_kernel.dylib (3789.21.3) <EC53F92A-0DFA-3027-A220-414A01F17B2E> /usr/lib/system/libsystem_kernel.dylib

0x7fff9a46c000 - 0x7fff9a4b3fe7 libsystem_m.dylib (3121.4) <7F86C291-B105-31C1-9923-90EBAB22B73F> /usr/lib/system/libsystem_m.dylib

0x7fff9a4b4000 - 0x7fff9a4d2ff7 libsystem_malloc.dylib (116) <F9840080-4C2C-3F3B-8087-7C738F12A1C7> /usr/lib/system/libsystem_malloc.dylib

0x7fff9a4d3000 - 0x7fff9a52aff3 libsystem_network.dylib (856.20.4) <2BAFB24F-999C-3148-BDD8-F28E05F716F7> /usr/lib/system/libsystem_network.dylib

0x7fff9a52b000 - 0x7fff9a534ff3 libsystem_networkextension.dylib (563.20.3) <971DD3AD-D17A-32FF-95DE-0A5A979E68AE> /usr/lib/system/libsystem_networkextension.dylib

0x7fff9a535000 - 0x7fff9a53eff3 libsystem_notify.dylib (165.20.1) <EAD023A2-AD3F-31C8-9489-274B9A42DA61> /usr/lib/system/libsystem_notify.dylib

0x7fff9a53f000 - 0x7fff9a547fe7 libsystem_platform.dylib (126.1.2) <2F2D6A81-C36C-353D-B27B-A6643A32375E> /usr/lib/system/libsystem_platform.dylib

0x7fff9a548000 - 0x7fff9a552ff7 libsystem_pthread.dylib (218.20.1) <46375095-4731-3034-9D87-396DE95FC697> /usr/lib/system/libsystem_pthread.dylib

0x7fff9a553000 - 0x7fff9a556ff7 libsystem_sandbox.dylib (592.21.2) <2D42A2BF-A7AF-352A-A821-D8F6E85A63AC> /usr/lib/system/libsystem_sandbox.dylib

0x7fff9a557000 - 0x7fff9a558fff libsystem_secinit.dylib (24) <A54B8FEF-E792-3C54-8E0B-E80A376662F2> /usr/lib/system/libsystem_secinit.dylib

0x7fff9a559000 - 0x7fff9a560fff libsystem_symptoms.dylib (532.1.1) <8FB7CA37-79EF-3651-B5B9-B5E1E0947067> /usr/lib/system/libsystem_symptoms.dylib

0x7fff9a561000 - 0x7fff9a581ff7 libsystem_trace.dylib (518.20.8) <C029B910-A65F-35F6-B194-B933B454EAB4> /usr/lib/system/libsystem_trace.dylib

0x7fff9a582000 - 0x7fff9a587ffb libunwind.dylib (35.3) <9F7C2AD8-A9A7-3DE4-828D-B0F0F166AAA0> /usr/lib/system/libunwind.dylib

0x7fff9a588000 - 0x7fff9a5b1ff7 libxpc.dylib (972.20.3) <85EB25FD-218F-38EE-9E69-391CC8EBE6C5> /usr/lib/system/libxpc.dylib

External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by all processes on this machine:

task_for_pid: 1261

thread_create: 0

thread_set_state: 0

VM Region Summary:

ReadOnly portion of Libraries: Total=488.1M resident=0K(0%) swapped_out_or_unallocated=488.1M(100%)

Writable regions: Total=198.7M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=198.7M(100%)

VIRTUAL REGION

REGION TYPE SIZE COUNT (non-coalesced)

=========== ======= =======

Accelerate framework 128K 2

Activity Tracing 256K 2

CoreUI image file 108K 2

Kernel Alloc Once 8K 2

MALLOC 174.4M 33

MALLOC guard page 48K 10

Memory Tag 242 12K 2

SQLite page cache 64K 2

STACK GUARD 56.0M 8

Stack 11.0M 8

VM_ALLOCATE 2216K 9

__DATA 46.8M 330

__IMAGE 528K 2

__LINKEDIT 131.1M 59

__TEXT 356.9M 305

__UNICODE 556K 2

mapped file 40.6M 10

shared memory 376K 14

=========== ======= =======

TOTAL 821.2M 784

Model: Macmini6,2, BootROM MM61.0106.B0A, 4 processors, Intel Core i7, 2.6 GHz, 16 GB, SMC 2.8f1

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x85F7, 0x483634314755363746313630304700000000

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x85F7, 0x483634314755363746313630304700000000

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x10E), Broadcom BCM43xx 1.0 (7.21.171.47.1a8)

Bluetooth: Version 5.0.1f7, 3 services, 27 devices, 1 incoming serial ports

Network Service: Ethernet, Ethernet, en0

PCI Card: Apple 57761-B0, Ethernet Controller, Thunderbolt@191,0,0

PCI Card: pci11c1,5901, IEEE 1394 Open HCI, Thunderbolt@190,0,0

PCI Card: pci12d8,400e, USB Open Host Controller, Thunderbolt@194,0,0

PCI Card: pci12d8,400e, USB Open Host Controller, Thunderbolt@194,0,1

PCI Card: pci12d8,400f, USB Enhanced Host Controller, Thunderbolt@194,0,2

Serial ATA Device: APPLE SSD SM128E, 121.33 GB

Serial ATA Device: APPLE HDD HTS541010A9E662, 1 TB

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: IR Receiver

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: USB2.0 Hub

USB Device: USB Receiver

USB Device: FaceTime HD Camera (Display)

USB Device: Apple Thunderbolt Display

USB Device: Display Audio

USB Device: USB 3.0 Bus

USB Device: AS2105

USB Device: My Passport 0827

Thunderbolt Bus: Mac mini, Apple Inc., 23.4

Thunderbolt Device: Thunderbolt Display, Apple Inc., 1, 26.2

Report · Dec 06, 2016

Same problem, but:

I've created a new personal account on my MacBook Pro to launch the app Photoshop Elements 15 again. That works! I can use PSE 15 again.

But, of course, this is not solving the original problem. I hope Adobe will still react and update the app so I can use PSE in my own account.

Hope this will have effect. Good luck.

Report · Dec 06, 2016

Adobe has updated the app store version to correct a specific problem with the package contents installation. So far there has been no update for the regular version which appears to be working for most users.

Report · Dec 06, 2016

Have you downloaded v15.1 from the app store? Does that make any difference?

Report · Dec 06, 2016

Yes, download from app store (it was a fortune to buy... ;-< )

Report · Dec 06, 2016

Yes - I have downloaded a new copy today without making any difference.

Report · Dec 06, 2016

Are you also using Apple's Photos app?

Report · Dec 06, 2016

No - I am using Lightroom 6.7, not the CC version, but the direct purchased one from Adobe.

Report · Dec 06, 2016

Have you tried editing directly from LR into the Elements Editor? Right-click (control-click) a thumbnail in the LR Library and choose "Edit-in"

Report · Dec 06, 2016

Yes - if I do that Photoshop Elements fails to start and I get the crash dialog

Report · Dec 06, 2016

From the Library menu can you go to:

Lightroom >> Preferences >> External Editing (tab)

Is the Elements Editor App recognized – see image below.

Report · Dec 06, 2016

Adobe Elements 15 is recognised in LR. However, any attempt to edit an image brings up the Elements crash dialog, the same as a direct start attempt.

Report · Dec 06, 2016

On closer inspection of LR preferences I see that the top editor (your red arrow) is my older Photoshop CS 6. Photoshop Elements 15 is the secondary editor. I bought Elements because my old CS 6 does not support RAW from my new Canon 80D.

Report · Dec 06, 2016

Can you select a CR2 file in the LRLibrary and use

Cmd+Optn+E

Or

Photo >> Edit in >> Adobe Photoshop Elements Editor

Report · Dec 06, 2016

Crash dialog as per usual with either of above commands. CR2 or JPG - same result.

Report · Dec 06, 2016

Just checked Appstore. It shows Photoshop Elements Released 17 November 2016 and Version 1.0. No updates indicated.

Version 15.1 was mentioned in earlier discussion. Maybe I can't get any updates yet (in Australia with Australian Appstore).

Is it different elsewhere?

Report · Dec 06, 2016

I think 15.1 only corrected a print bug but I would have thought is should be available in your "purchases"

Report · Dec 06, 2016

Does it work if LR & PSE Editor are both running?

Report · Dec 06, 2016

Tried it both ways and same crash dialog appears. Elements Viewer works fine, but when I try and edit, crash of Elements (but not viewer).

Report · Dec 06, 2016

Can you open the Editor app by itself from Launch Pad?

If so try File >> Open from the menu in Expert mode and navigate to a photo in a folder.

Report · Dec 06, 2016

No - I had already tried that but tried again. Same crash dialog. Note: Direct start or via Dock icon brings up the window where you choose between Viewer and Elements. Clicking View works, but clicking Elements gives the crash box.

Report · Dec 06, 2016

Hmm I’m running out of ideas other than uninstalling and downloading again from your app store purchases. Otherwise try asking a question in the Apple support forum. They are essentially responsible for supporting the app store products but they will often try to pass the buck.

Report · Dec 06, 2016

Thanks for your comments - all worth a try. My system runs very smoothly for all other programs, including Adobe stuff. Quite frustrating that Elements is an issue especially as I need it for RAW image processing. Oh well - will they Apple and and maybe another re-install. Thanks!

Report · Dec 07, 2016

Hi Damian,

Can you please try resetting Editor preferences once? To do so, launch Editor keeping Cmd+Alt+Shift keys pressed and when prompted to delete the preference settings files, click 'Yes'.

Please let us know if this doesn't fix the issue.

Thanks

Andaleeb

Report · Dec 07, 2016

Excellent! It worked and now I can start Elements without problem.

Thanks.

Adobe Community

OS X - Photoshop Elements 15 crash on start

1 Correct answer