3 Replies Latest reply on Dec 6, 2016 1:15 PM by briank99751229

    Error! Check activation

    gailzakay

      I am trying to download a book from Overdrive, I was getting error 2038 but when I updated ADE to version 4.5.2 I am now getting Error! Check Activation.  Can someone help me with this

        • 1. Re: Error! Check activation
          Nanaky Level 5

          Windows:

           

              Close all applications.

              Choose Start > Run.

              In the Open text box, type regedit and then press Enter. The Registry Editor opens.

              In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

              Select the Adept key.

              Choose File > Export.

              In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

              Right-click the Adept key and choose Delete.

              In the Confirm Key Delete dialog, click OK.

              Close the Registry Editor.

              Open Adobe Digital Editions and reauthorize.

           

          Macintosh:

           

              quit Adobe Digital Editions.

              Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

              If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

              Open Adobe Digital Editions and reauthorize.

          • 2. Re: Error! Check activation
            gailzakay Level 1

            Thank you so much, it worked!

            • 3. Re: Error! Check activation
              briank99751229 Level 1

              I have done all of the above BUT NOW CANNOT AUTHORIZE!!!!  The software says it cannot "connect to activation server" and thinks I am not online...  Obviously I AM online as evidenced by this post.

               

              PLEASE HELP!