2 Replies Latest reply on Dec 15, 2016 5:08 AM by imrek96244868

    Indesign 2017 crashing at start up

    imrek96244868

      Having problems with Indesign 2017.

      It is crashing at statup. We are using MAC's.

      Situated in Hungary we can't get it to work. Collegs in UK do not have this problem.

      Adobe pls help!

        • 1. Re: Indesign 2017 crashing at start up
          sanyamt Adobe Employee

          Hi,

          Please follow the step to clear preference and cache

          • InDesign Preference:

          Windows XP: C:\Documents and Settings\<USER>\Application Data\Adobe\InDesign\<Version #>\<language>\  (Note: Prior to version 6 [CS4] the language folder is not used).

          Windows Vista or Windows 7: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>\ (Note: Prior to version 6 [CS4] the language folder is not used).

          Macintosh: Hard Drive/Users/<USER>/Library/Preferences/Adobe InDesign/<Version #>/<Language>

           

          • InDesign Cache:

          Windows XP: C:\Documents and Settings\<USER>\Local Settings\Application Data\Adobe\InDesign\<Version #>\<Language>\Caches\ (Note: Prior to version 6 [CS4] the language folder is not used).

          Windows Vista or Windows 7: C:\Users\<USER>\AppData\Local\Adobe\InDesign\<Version #>\<Language>\Caches\  (Note: Prior to version 6 [CS4] the language folder is not used).

          Macintosh: Hard Drive/Users/<USER>/Library/Caches/Adobe InDesign/<Version #>/<Language>/ (Note: Prior to version 6 [CS4] the language folder is not used).

           

          Regards,

          Sanyam Talwar

          • 2. Re: Indesign 2017 crashing at start up
            imrek96244868 Level 1

            Done it! No change at all.

            It was set up on brand new mac and we could not get it working. It crashes at start up.

            Oder versions are working fine but since our customers work with this version we need a solution fast.