2 Replies Latest reply on Dec 14, 2016 1:35 PM by johnd86638869

    AUTHORISATION FAILURE/ VENDOR ISSUE?

    johnd86638869

      I have recently installed ADE on my Lenovo Desktop running Windows 10. I can download EPUB books from Essex CC library to ADE but I cannot authorise my computer to enable downloading to my Kobo Glo because the list of vendors does not include Kobo. I have tried Overdrive in place of Kobo (this is where the EPUB books originate - in effect the vendor, although they are in fact free -  and because Overdrive is on the drop-down vendor list. This does not work either and in both cases the error message is (approximately) "either the password or the user Id does not match the vendor"

       

      Totally confused : Any ideas? Not sure how the reply gets to me. My mobile No. is 07876 080 462

       

      Thanks

       

      John D

        • 1. Re: AUTHORISATION FAILURE/ VENDOR ISSUE?
          Nanaky Level 5

          The Vendor meen the Creativer of his ID, which you used for your reader. Also if you authorze with the Adobe ID you should login with the Adobe ID.

          • 2. Re: AUTHORISATION FAILURE/ VENDOR ISSUE?
            johnd86638869 Level 1

            Excellent! This reply enabled me to Authorise  - whatever it is I am authorising - and subsequently to download (borrow) an EPUB book saved in .pdf format.

             

            But when I attempted to transfer/copy  the book to my Kobo using instructions I have had for two or three years - which used to work - this failed and I received a message, which I now can't see, telling me to I had to authorise with a different Id - one not available on the ADE authorisation dropdown.

             

            I have just about had enough of Kobo since a few months ago a software "upgrade" wiped out the excellent - but unsupported - chess programme that I used more than the reader function.

             

            John Drake