1 Reply Latest reply on Dec 7, 2016 11:38 AM by maria__

    Unable to install Adobe Flash Player ActiveX


      Operating System Version:  Windows 8.1 Enterprise (AMD64)

      Web Browser and Version:   Internet Explorer 11, Chrome 54, Firefox 50

      Flash Player Version:            Flash Player ActiveX

      Problem Encountered:          Unable to install Flash Player ActiveX due to an apparent error in the MSI.

      Error Message Received:      1722. There is a problem with this Windows Installer package.


      MSI installation...


      Installation progress...


      Error encountered...


      Installation fails...


      I can also provide the MSI verbose install log if necessary.


        • 1. Re: Unable to install Adobe Flash Player ActiveX
          maria__ Adobe Employee



          As of Windows 8 Microsoft embeds Flash Player in IE and all Flash Player for IE updates are released by Microsoft, not Adobe.  You'll need to run Windows Update to update Flash Player for IE on Windows 8.1


          The Flash Player distribution page, where the MSIs are posted to includes the following comment:

          Note: As of Windows 8, Microsoft embeds Flash Player in Internet Explorer, and Edge browser in Windows 10. Flash Player ActiveX installers are for Windows 7 and below.