4 Replies Latest reply on Dec 8, 2016 6:04 PM by JimHess

    Canon 5D Mk IV Issue

    billb67218162 Level 1

      I have just purchased a Canon EOS 5D Mark IV and am unable to import photos from it. I get a message "The files are not recognized by the raw format support in Lightroom."  How do I update my software?  Adobe seems to make it as difficult as possible to find the update page when not interested in CC, and I have my own software: Lightroom 6.0.