2 Replies Latest reply on Dec 8, 2016 2:28 PM by zhiangb42706310

    Can't run lightroom after update


      I  purchased a lightroom 6 disc a year ago, installed and used well on a computer.Today, I updated lightroom from version 6.5 to 6.8, after I restarted  the computer, I cant't run lightroom 6 anymore.A window on screen said that file:"api-ms-win-crt-runtime-11-1-0.dll is missing from your computer.Try reinstalling the program to fix this problem."

      I don't have serial No.,only have redemption code, can I run the disc to install the program again? Any one can give me suggestion to solve the problem. Thank you in advance!