Audio Distortion on websites using Flash -

[Guest]

I have a brand new MSI laptop, running Windows 10. I have all my drivers, software and flash up to date. Anytime I try to stream video on the web that uses Flash, Youtube, Pandora, etc I have unreasonably high distortion on the audio. I do not have distortion on non-streaming media, or non-flash sites like netflix. Further, this is happening on Chrome, Firefox, and Edge browsers. So the issue seems to be with Flash. Please advise.

[jeromiec83223024]

It's going to be hardware specific, and will likely come down to a hardware driver issue that hasn't been patched.  That said, we'll need to reproduce it under a C++ debugger to figure out what's going on.

Can you provide the output of dxdiag so that we can try and find a comparable configuration?

Instructions are at the bottom of the video troubleshooting guide below.  While you're there, I'm curious to know if disabling hardware acceleration helps.

https://helpx.adobe.com/flash-player/kb/video-playback-issues.html

[Guest]

I have previously tried to disable hardware acceleration and it did not

make a difference. I will try to get the output you asked for

On Fri, Dec 9, 2016 at 2:10 PM, jeromiec83223024 <forums_noreply@adobe.com>

[Guest]

Here is the dialog output. Thanks for you help with this.

On Fri, Dec 9, 2016 at 4:32 PM, Liz Ardking <mr.mojo.risin.gota@gmail.com>

[jeromiec83223024]

Oh, the forum won't accept attachments via email.  You'll need to either cut-and-paste the contents, or upload it to a file hosting service and provide a link.  You can use Adobe Send, Dropbox, Pastebin, Box, etc -- whatever is easy and reasonable for you is fine.

Thanks!

[Guest]

Here is a link to the file on google drive.

https://drive.google.com/open?id=0B2OBhtGlx5x4VUljMWUxc2pJdE0

On Fri, Dec 9, 2016 at 4:42 PM, jeromiec83223024 <forums_noreply@adobe.com>