15 Replies Latest reply on Dec 11, 2016 1:51 PM by petes68377060

    Lightroom 6.8 Update - FAIL [Will not open due to missing DLL file]

    HeldInTheMoment Level 1

      So I updated my Lr to 6.8 last night (I do not have CC, I dislike subscription based software) and now it won't open saying that is missing a DLL file. The DLL missing is related to C++ Runtime.

       

      Anyone else have this issue?

       

      *working on finding the DLL name

        • 1. Re: Lightroom 6.8 Update - FAIL
          Akash Sharma Adobe Employee

          Hi HeldInTheMoment,

           

          Could you please post the exact error message with a screenshot here?

           

          Thanks,

           

          Akash

          • 2. Re: Lightroom 6.8 Update - FAIL
            99jon Adobe Community Professional & MVP

            Open Event Viewer and look for recent errors and then copy the crash log.

             

            See link for Elements & Lightroom

             

            https://helpx.adobe.com/photoshop-elements-editor/using/find-crashlogs.html

            • 3. Re: Lightroom 6.8 Update - FAIL
              HeldInTheMoment Level 1

              Sorry, I am not at home to get a screen shot; though, the missing DLL file is [api-ms-win-crt-runtime-l1-1-0.dll]

               

              I have downloaded the DLL and placed in the System32 Folder, then I get the following error: "The procedure entry point ucrtbase.terminate could not be located in the dynamic link library api-ms-win-crt-runtime-l1-1-0.dll."

              • 5. Re: Lightroom 6.8 Update - FAIL
                HeldInTheMoment Level 1

                Thank you; though, the installer just sits at "Searching for updates on this computer"...

                to make it worse, I cannot get 6.7 back...it's either 6.0 or bust

                • 7. Re: Lightroom 6.8 Update - FAIL
                  HeldInTheMoment Level 1

                  Windows 7

                   

                  Here's how I fixed it for me; Adobe support did not help.


                  api-ms-win-crt-runtime-l1-1-0.dll is missing when opening Microsoft Office file - Stack Overflow

                  1 person found this helpful
                  • 8. Re: Lightroom 6.8 Update - FAIL
                    andrek27033394

                    Have exactly the same error. had to reinstall 6.0. running win7.

                    • 9. Re: Lightroom 6.8 Update - FAIL [Will not open due to missing DLL file]
                      Jen Hearn Level 1

                      12/08/16 18:49:12:439 | [INFO] |  | HDSetup | HDSetup | AppContext |  | HDSetup | 3069164 | ************************* START Adobe Setup *************************

                      12/08/16 18:49:12:439 | [INFO] |  | HDSetup | HDSetup | AppContext |  | HDSetup | 3069164 | Adobe Setup Version: 3.9.1.335

                      12/08/16 18:54:26:606 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 3069196 | Inside hdpimCreateSession

                      12/08/16 18:54:26:648 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 3069196 | Entering into 'createHDPIMSession'

                      12/08/16 18:54:26:690 | [ERROR] |  | HDSetup | HDPIM | ProgressManager |  | HDPIM | 3069196 | Error in stoping manager threads

                      12/08/16 18:54:26:690 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 3069196 | new session '1C2E9C50-257C-4EC6-A907-79DD33A29EF7' created

                      12/08/16 18:54:26:691 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 3069196 | Exiting hdpimCreateSession, new session ID is '1C2E9C50-257C-4EC6-A907-79DD33A29EF7'

                      12/08/16 18:54:26:754 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 3069196 | Inside hdpimInstallProduct with request <?xml version="1.0" encoding="UTF-8"?>

                      <DriverInfo>

                          <ProductInfo>

                              <SAPCode>ACR</SAPCode>

                              <CodexVersion>9.8</CodexVersion>

                              <Platform>osx10-64</Platform>

                              <BuildVersion>9.8.0.63</BuildVersion>

                          </ProductInfo>

                          <RequestInfo>

                              <ClientWorkingDirectory>/tmp/E30FB9C5-624F-4CAB-BB50-62DDCEEF857D</ClientWorkingDirectory >

                              <InstallDir></InstallDir>

                              <PackageServiceURL>https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v2/applications</PackageServiceURL>

                              <x-api-key>CreativeCloud_v3_9</x-api-key>

                              <prefMigration>FALSE</prefMigration>

                              <PreserveInstallData>true</PreserveInstallData>

                              <ConflictXML>/tmp/E30FB9C5-624F-4CAB-BB50-62DDCEEF857D/746F30B3-3E20-42A5-82D5-3BFE5D7520 BD</ConflictXML>

                              <DeleteUserPreferences>false</DeleteUserPreferences>

                          </RequestInfo>

                      </DriverInfo>

                      12/08/16 18:54:26:756 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 3069196 | Exiting hdpimInstallProduct with status '0'

                      12/08/16 18:54:28:438 | [INFO] |  | HDSetup | OOBEUtils | FileUtils |  | OOBEUtils | 3094218 | Successfully deleted directory from path: /tmp/C9FE5B35-E6C1-480E-B9B1-753B7BF9CE94. Recursive: 1

                      12/08/16 18:54:28:439 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 3094218 | Populating install data from Application JSON

                      12/08/16 18:54:28:484 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 3094218 | Previous codex version '9.7' found installed on machine.  Updating to requested codex version '9.8'

                      12/08/16 18:54:28:516 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 3094218 | Sanitizing data for product-'Camera Raw CC'

                      12/08/16 18:54:28:516 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 3094218 | HD Packager Version-'0.0.136'

                      12/08/16 18:54:28:531 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 3094218 | Sorting packages to install

                      12/08/16 18:54:28:531 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 3094218 | Package (Name: CameraRawRIBSCoExistPackage Version: 9.6.0.126) selected for install (replacing package (Name: CameraRawRIBSCoExistPackage Version: 9.6.0.126))

                      12/08/16 18:54:28:531 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 3094218 | Package (Name: AdobeCameraRaw8.0All Version: 9.8.0.63) selected for install (replacing package (Name: AdobeCameraRaw8.0All Version: 9.7.0.112))

                      12/08/16 18:54:28:531 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 3094218 | Package (Name: AdobeCameraRawProfile8.0All Version: 9.8.0.63) selected for install (replacing package (Name: AdobeCameraRawProfile8.0All Version: 9.7.0.112))

                      12/08/16 18:54:28:532 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 3094365 | Starting 'DOWNLOAD' task for Package (Name: AdobeCameraRaw8.0All Version: 9.8.0.63)

                      12/08/16 18:54:28:532 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 3094367 | Starting 'UN-INSTALL' task for Package (Name: CameraRawRIBSCoExistPackage Version: 9.6.0.126)

                      12/08/16 18:54:28:532 | [INFO] |  | HDSetup | HDPIM | DownloadManager |  | HDPIM | 3094365 | Package (Name: AdobeCameraRaw8.0All Version: 9.8.0.63) Download info - DownloadSize: 46875099, DownloadPath:'/tmp/8FDCD8B4-5B0B-4FD5-9D6A-F1E2263106BF'

                      12/08/16 18:54:28:535 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 3094367 | Completed 'UN-INSTALL' task for Package (Name: CameraRawRIBSCoExistPackage Version: 9.6.0.126), Time taken '0' sec

                      12/08/16 18:54:28:535 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 3094367 | Starting 'INSTALL' task for Package (Name: CameraRawRIBSCoExistPackage Version: 9.6.0.126)

                      12/08/16 18:54:28:540 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 3094367 | Completed 'INSTALL' task for Package (Name: CameraRawRIBSCoExistPackage Version: 9.6.0.126), Time taken '0' sec

                      12/08/16 18:54:48:139 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 3094366 | Starting 'EXTRACT' task for Package (Name: AdobeCameraRaw8.0All Version: 9.8.0.63)

                      12/08/16 18:54:48:139 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 3094365 | Completed 'DOWNLOAD' task for Package (Name: AdobeCameraRaw8.0All Version: 9.8.0.63), Time taken '20' sec

                      12/08/16 18:54:48:139 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 3094365 | Starting 'DOWNLOAD' task for Package (Name: AdobeCameraRawProfile8.0All Version: 9.8.0.63)

                      12/08/16 18:54:48:139 | [INFO] |  | HDSetup | HDPIM | ExtractManager |  | HDPIM | 3094366 | Package (Name: AdobeCameraRaw8.0All Version: 9.8.0.63) Extract info - ExtractSize: 68612155, ExtractPath:'/.adobeTemp/CDAE7A76-696E-47AF-80E0-F15C40CD1D3E'

                      12/08/16 18:54:48:140 | [INFO] |  | HDSetup | HDPIM | DownloadManager |  | HDPIM | 3094365 | Package (Name: AdobeCameraRawProfile8.0All Version: 9.8.0.63) Download info - DownloadSize: 240606241, DownloadPath:'/tmp/116A4C46-B929-4476-BF1A-6D31028C6F35'

                      12/08/16 18:54:48:217 | [INFO] |  | HDSetup | HDPIM | HDZIPHelper |  | HDPIM | 3094366 | starting decompression of file /tmp/8FDCD8B4-5B0B-4FD5-9D6A-F1E2263106BF/AdobeCameraRaw8.0All.zip to folder /.adobeTemp/CDAE7A76-696E-47AF-80E0-F15C40CD1D3E with type Zip-Deflated

                      12/08/16 18:54:49:117 | [INFO] |  | HDSetup | HDPIM | HDZIPHelper |  | HDPIM | 3094366 | completed decompression of file /tmp/8FDCD8B4-5B0B-4FD5-9D6A-F1E2263106BF/AdobeCameraRaw8.0All.zip at folder /.adobeTemp/CDAE7A76-696E-47AF-80E0-F15C40CD1D3E with type Zip-Deflated with status code 0

                      12/08/16 18:54:49:120 | [INFO] |  | HDSetup | OOBEUtils | FileUtils |  | OOBEUtils | 3094366 | Successfully deleted directory from path: /tmp/8FDCD8B4-5B0B-4FD5-9D6A-F1E2263106BF. Recursive: 1

                      12/08/16 18:54:49:120 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 3094367 | Starting 'UN-INSTALL' task for Package (Name: AdobeCameraRaw8.0All Version: 9.7.0.112)

                      12/08/16 18:54:49:120 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 3094366 | Completed 'EXTRACT' task for Package (Name: AdobeCameraRaw8.0All Version: 9.8.0.63), Time taken '1' sec

                      12/08/16 18:54:57:382 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 3094367 | Completed 'UN-INSTALL' task for Package (Name: AdobeCameraRaw8.0All Version: 9.7.0.112), Time taken '8' sec

                      12/08/16 18:54:57:382 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 3094367 | Starting 'INSTALL' task for Package (Name: AdobeCameraRaw8.0All Version: 9.8.0.63)

                      12/08/16 18:54:57:910 | [INFO] |  | HDSetup | OOBEUtils | FileUtils |  | OOBEUtils | 3094367 | Successfully deleted directory from path: /.adobeTemp/CDAE7A76-696E-47AF-80E0-F15C40CD1D3E. Recursive: 1

                      12/08/16 18:54:57:910 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 3094367 | Completed 'INSTALL' task for Package (Name: AdobeCameraRaw8.0All Version: 9.8.0.63), Time taken '0' sec

                      12/08/16 18:56:22:905 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 3094366 | Starting 'EXTRACT' task for Package (Name: AdobeCameraRawProfile8.0All Version: 9.8.0.63)

                      12/08/16 18:56:22:905 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 3094365 | Completed 'DOWNLOAD' task for Package (Name: AdobeCameraRawProfile8.0All Version: 9.8.0.63), Time taken '94' sec

                      12/08/16 18:56:22:905 | [INFO] |  | HDSetup | HDPIM | ExtractManager |  | HDPIM | 3094366 | Package (Name: AdobeCameraRawProfile8.0All Version: 9.8.0.63) Extract info - ExtractSize: 635769707, ExtractPath:'/.adobeTemp/E064C267-15C4-469C-BB55-B7F68565DB2B'

                      12/08/16 18:56:22:905 | [INFO] |  | HDSetup | HDPIM | HDZIPHelper |  | HDPIM | 3094366 | starting decompression of file /tmp/116A4C46-B929-4476-BF1A-6D31028C6F35/AdobeCameraRawProfile8.0All.zip to folder /.adobeTemp/E064C267-15C4-469C-BB55-B7F68565DB2B with type Zip-Deflated

                      12/08/16 18:56:38:823 | [INFO] |  | HDSetup | HDPIM | HDZIPHelper |  | HDPIM | 3094366 | completed decompression of file /tmp/116A4C46-B929-4476-BF1A-6D31028C6F35/AdobeCameraRawProfile8.0All.zip at folder /.adobeTemp/E064C267-15C4-469C-BB55-B7F68565DB2B with type Zip-Deflated with status code 0

                      12/08/16 18:56:38:836 | [INFO] |  | HDSetup | OOBEUtils | FileUtils |  | OOBEUtils | 3094366 | Successfully deleted directory from path: /tmp/116A4C46-B929-4476-BF1A-6D31028C6F35. Recursive: 1

                      12/08/16 18:56:38:836 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 3094366 | Completed 'EXTRACT' task for Package (Name: AdobeCameraRawProfile8.0All Version: 9.8.0.63), Time taken '16' sec

                      12/08/16 18:56:38:836 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 3094367 | Starting 'UN-INSTALL' task for Package (Name: AdobeCameraRawProfile8.0All Version: 9.7.0.112)

                      12/08/16 18:56:44:647 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 3094367 | Completed 'UN-INSTALL' task for Package (Name: AdobeCameraRawProfile8.0All Version: 9.7.0.112), Time taken '6' sec

                      12/08/16 18:56:44:647 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 3094367 | Starting 'INSTALL' task for Package (Name: AdobeCameraRawProfile8.0All Version: 9.8.0.63)

                      12/08/16 18:56:45:398 | [INFO] |  | HDSetup | OOBEUtils | FileUtils |  | OOBEUtils | 3094367 | Successfully deleted directory from path: /.adobeTemp/E064C267-15C4-469C-BB55-B7F68565DB2B. Recursive: 1

                      12/08/16 18:56:45:398 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 3094367 | Completed 'INSTALL' task for Package (Name: AdobeCameraRawProfile8.0All Version: 9.8.0.63), Time taken '1' sec

                      12/08/16 18:56:46:893 | [WARN] |  | HDSetup | OOBEUtils | XMLParser |  | OOBEUtils | 3094218 | ERROR invalid xml file path. Could not read data from path /Library/Application Support/Adobe/PCF/{ACR-9.7-64-ADBEADBEADBEADBEADBEADBEA}..xml

                      12/08/16 18:56:46:956 | [WARN] |  | HDSetup | OOBEUtils | XMLParser |  | OOBEUtils | 3094218 | Error Description Error Domain=NSCocoaErrorDomain Code=260 "The file “{ACR-9.7-64-ADBEADBEADBEADBEADBEADBEA}..xml” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Library/Application Support/Adobe/PCF/{ACR-9.7-64-ADBEADBEADBEADBEADBEADBEA}..xml, NSUnderlyingError=0x78e121c0 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}

                      12/08/16 18:56:47:327 | [INFO] |  | HDSetup | OOBEUtils | FileUtils |  | OOBEUtils | 3094218 | Successfully deleted directory from path: /Library/Application Support/Adobe/Uninstall/ACR_9_7.app. Recursive: 1

                      12/08/16 18:56:47:900 | [INFO] |  | HDSetup | HDSetup | AppContext |  | HDSetup | 3094217 | Exit Code: 0

                      -------------------------------------- Summary --------------------------------------

                      - 0 fatal error(s), 1 error(s), 2 warnings(s)

                       

                       

                      ERROR: Error in stoping manager threads

                      WARN: ERROR invalid xml file path. Could not read data from path /Library/Application Support/Adobe/PCF/{ACR-9.7-64-ADBEADBEADBEADBEADBEADBEA}..xml

                      WARN: Error Description Error Domain=NSCocoaErrorDomain Code=260 "The file “{ACR-9.7-64-ADBEADBEADBEADBEADBEADBEA}..xml” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Library/Application Support/Adobe/PCF/{ACR-9.7-64-ADBEADBEADBEADBEADBEADBEA}..xml, NSUnderlyingError=0x78e121c0 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}

                      -------------------------------------------------------------------------------------

                       

                       

                      12/08/16 18:56:48:000 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 3069196 | Inside hdpimTerminateSession

                      12/08/16 18:56:48:021 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 3069196 | Exiting hdpimTerminateSession, successfully closed session '0'

                      12/08/16 18:56:48:026 | [INFO] |  | HDSetup | HDSetup | AppContext |  | HDSetup | 3069164 | Exit Code: 0

                      -------------------------------------- Summary --------------------------------------

                      - 0 fatal error(s), 1 error(s), 2 warnings(s)

                       

                       

                      ERROR: Error in stoping manager threads

                      WARN: ERROR invalid xml file path. Could not read data from path /Library/Application Support/Adobe/PCF/{ACR-9.7-64-ADBEADBEADBEADBEADBEADBEA}..xml

                      WARN: Error Description Error Domain=NSCocoaErrorDomain Code=260 "The file “{ACR-9.7-64-ADBEADBEADBEADBEADBEADBEA}..xml” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Library/Application Support/Adobe/PCF/{ACR-9.7-64-ADBEADBEADBEADBEADBEADBEA}..xml, NSUnderlyingError=0x78e121c0 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}

                      -------------------------------------------------------------------------------------

                       

                       

                      12/08/16 18:56:48:063 | [INFO] |  | HDSetup | HDSetup | AppContext |  | HDSetup | 3069164 | *************************  END Adobe Setup  *************************

                      • 11. Re: Lightroom 6.8 Update - FAIL [Will not open due to missing DLL file]
                        ulrichr47123488 Level 1

                        HeldInTheMoment

                        You are the man!

                        I used your link and followed the instructions.

                        No idea what I was doing, but it worked nevertheless.

                        Thank you so much!

                        • 12. Re: Lightroom 6.8 Update - FAIL
                          petes68377060

                          Ulrich..........what directions did you follow to fix your problem? 

                           

                          thanks!!!

                          • 13. Re: Lightroom 6.8 Update - FAIL [Will not open due to missing DLL file]
                            ulrichr47123488 Level 1

                            Pete,

                            if you scroll up this thread by 6 posts to HeldInTheMoment's from 09.12.2016 15:46 you will find  a link. Okay?

                            Hit it and another page will open. Some Computer programmer's help page, I guess.

                            Topic there is like 'MS office problem blabla'. But anyway.

                            Scroll down to the very bottom and find this message:

                            Actually, I didn't do the 'Kill all temp files' thing. Frankly, because I hadn't any idea, how to do the search.

                            What I did do is the 'clean boot'. A never seen before feature to me...

                            And finally I downloaded and started vc_redist.x64.

                            It took some time to finish, be patient (several minutes!).

                            To be on the safe side I rebootet once again, this time w/o 'clean boot'.

                            So make sure to reset the according msconfig option.

                            That's all. And LR 6.8 is functioning since.

                             

                            Again I am running Windows7 x64.

                            As all links go back to Microsoft servers it should be safe from my point of view.

                             

                            You may realize I am no computer nerd at all,still I could do it.

                            And so can you!

                             

                            All credits to HeldInTheMoment and Shashank Singh.

                            • 14. Re: Lightroom 6.8 Update - FAIL
                              petes68377060 Level 1

                              Ulrich.....thanks for the help!!

                               

                              I still can't solve the problem on my computer.  Running Win 7 (64).  Tried all of the above actions.  But no luck.  I don't want to go back to LR 6.0.
                              Maybe Adobe has some answers !!!!
                              thanks again !!
                              • 15. Re: Lightroom 6.8 Update - FAIL
                                petes68377060 Level 1

                                Yes.....when trying to run this.....I just get the window "searching for updates"  which goes on forever!!!