1 Reply Latest reply on Dec 12, 2016 12:48 AM by sanyamt

    Adobe InDesign won't open

    chrism54612309

      When opening InDesign,  the program continuously closes itself half way through the process.  When lookin at my system messages, I get the following error message:

       

      Error 12/9/2016 9:42:56 AM SideBySide 78 None

       

      Log Name:      Application

      Source:        SideBySide

      Date:          12/9/2016 9:42:56 AM

      Event ID:      78

      Task Category: None

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer:      DEN102.hcm2.com

      Description:

      Activation context generation failed for "c:\program files (x86)\adobe\adobe creative cloud\utils\Creative Cloud Uninstaller.exe".Error in manifest or policy file "" on line . A component version required by the application conflicts with another component version already active. Conflicting components are:. Component 1: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14 393.447_none_89c64d28dafea4b9.manifest. Component 2: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0. 14393.447_none_42191651c6827bb3.manifest.

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="SideBySide" />

          <EventID Qualifiers="49409">78</EventID>

          <Level>2</Level>

          <Task>0</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2016-12-09T16:42:56.630016000Z" />

          <EventRecordID>1958</EventRecordID>

          <Channel>Application</Channel>

          <Computer>DEN102.hcm2.com</Computer>

          <Security />

        </System>

        <EventData>

          <Data>C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_ 6.0.14393.447_none_89c64d28dafea4b9.manifest</Data>

          <Data>C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1d f_6.0.14393.447_none_42191651c6827bb3.manifest</Data>

          <Data>

          </Data>

          <Data>

          </Data>

          <Data>

          </Data>

          <Data>

          </Data>

          <Data>

          </Data>

          <Data>

          </Data>

          <Data>

          </Data>

          <Data>

          </Data>

          <Data>c:\program files (x86)\adobe\adobe creative cloud\utils\Creative Cloud Uninstaller.exe</Data>

          <Data>

          </Data>

          <Data>

          </Data>

          <Data>

          </Data>

          <Data>

          </Data>

          <Data>

          </Data>

          <Data>

          </Data>

          <Data>

          </Data>

          <Data>

          </Data>

          <Data>

          </Data>

        </EventData>

      </Event>

        • 1. Re: Adobe InDesign won't open
          sanyamt Adobe Employee

          HI,

          Can you please try following steps to resolve the issue:

          1. Clear preference and cache

          Please follow the step to clear preference and cache

          • InDesign Preference:

          Windows XP: C:\Documents and Settings\<USER>\Application Data\Adobe\InDesign\<Version #>\<language>\  (Note: Prior to version 6 [CS4] the language folder is not used).

          Windows Vista or Windows 7: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>\ (Note: Prior to version 6 [CS4] the language folder is not used).

          Macintosh: Hard Drive/Users/<USER>/Library/Preferences/Adobe InDesign/<Version #>/<Language>

           

          • InDesign Cache:

          Windows XP: C:\Documents and Settings\<USER>\Local Settings\Application Data\Adobe\InDesign\<Version #>\<Language>\Caches\ (Note: Prior to version 6 [CS4] the language folder is not used).

          Windows Vista or Windows 7: C:\Users\<USER>\AppData\Local\Adobe\InDesign\<Version #>\<Language>\Caches\  (Note: Prior to version 6 [CS4] the language folder is not used).

          Macintosh: Hard Drive/Users/<USER>/Library/Caches/Adobe InDesign/<Version #>/<Language>/ (Note: Prior to version 6 [CS4] the language folder is not used).

           

          2. Uninstall and install Adobe InDesign

           

          If you face similar issue, please provide the log files from your machine and share with santalwa@adobe.com?

          You can get them using log collector tool.

          https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

           

          Regards

          Sanyam Talwar