Unable to install Adobe Flash Player

[Guest]

I had Flash Player installed previously, and was instructed to install flashplayer23_xa_install.  I have attempted several times which always end in Application Initialization Error.  I have looked at other Forum threads and established an ADM.log and GDE.log.  I have checked the properties of the install file and nothing is blocked.  My Operating System is Windows 10. My default browser is Firefox, but I also use Google. Any thoughts on how to proceed to fix this?

[divya010193]

Hi,

You may try the offline installer. Follow these steps

1)Download the uninstaller from: Uninstall Flash Player for Windows

2) Open the page: Installation problems | Flash Player | Windows 7 and earlier

Under the heading "Still having problems" click on the specific link to NPAPI for FIREFOX

3) Ensure all the browsers are closed. Run the uninstaller and then the offline installer.

If the problem persists, please write back to us.

Thanks!

[_maria_]

Hi,

Please upload the Adobe_ADM.log, Adobe_GDE.log and FlashInstall.log file, saved at C:Windows\System32\Macromed\Flash (and C:\Windows\SysWOW64\Macromed\Flash if this is a 64-bit OS) to cloud.acrobat.com/send using the instructions at How to share a document and post the link to the uploaded files in your reply.  If this is a 64-bit OS, we do require both FlashInstall.log files).

Thank you.

--

Maria