Did you use that shortcut wile starting AE or how? If you did that - did tyou see a popup dialog box asking you about pref reset or not?
Please provide more informations and/or read that help file - it should clarify some stuff for you.
Setting preferences in After Effects
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i use cs 5.5.I tried to hold ctrl+alt+shift but it doesnt work.Please help me!
it does require a quick hand movement on windows unfortunately (which I suspect you are using). with today's SSD's the software is simply faster than you
here's how to reset your preferences manually:
- (Windows) \Users\[user_name]\AppData\Roaming\Adobe\After Effects\[version]
- (Mac OS) /Users/[user_name]/Library/Preferences/Adobe/After Effects/[version]
find the pref file that looks like this and delete it: (it will have your version on it which is 10.5 I believe)