the GPU shows unsupported
which GPU do you have? how does it show as unsupported?
but after that I can not now even enter into the preferences as AEFX crashes. Please can anyone help me?
reset your preferences. here's how:
if you are not quick enough than go to your file directory and delete the pref's file manually:
- (Windows) \Users\[user_name]\AppData\Roaming\Adobe\After Effects\[version]
- (Mac OS) /Users/[user_name]/Library/Preferences/Adobe/After Effects/[version]
find the pref file that looks like this and delete it: (it will have your version on it which is 14)
hi sorry to hijack your thread but I am also having this problem.
Used your reset prefs technique and now all is well, thank you so much
Thanks!, i can open my preferences again.