if the above doesn't help, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html
I appreciate you getting back to me kglad. Those screens aren't displayed for me. The only option I have was to change my card or address.
I just spent an hour speaking to a rep because he took ten minutes to make a reply every time. He then transferred me to another rep without even asking me.
Very pissed off about that so have decided to just cancel my account. I've been a loyal paying customer for years and the one time I need help I get terrible support. The irony is that I was trying to upgrade to a full membership.
I will be looking at alternatives to Adobe now as I refuse to pay a monthly fee for it now. It's bad enough that Adobe apps crash all the time, but at the very least I had hoped their support would have been good.
Thanks for your help anyways. Much appreciated.
sorry about that, but you're welcome for the info.
I find an active CC purchased 2 days ago, please let us know if any further assistance is required.