7 Replies Latest reply on Dec 11, 2016 1:34 PM by ninjapimp

    Adobe Camera Raw 9.8 for mac fails to update or install

    ninjapimp Level 1

      I've downloaded latest ACR 9.8 for mac but when I try to install it gives an error message.

      says:

      Update failed

      updates could not be applied

      please contact....blah blah blah

       

      i have updated to lightroom 6.8 and notice it the updates notes its suppose to support my camera sony rx100m5

      but it wont read the files so me thinks it needs latest ACR

       

      in the past I've not had to update ACR the latest version of lightroom usually can read my camera files but 6.8 simply won't recognize my new sony camera.

       

      any clues on how to fix the ACR failing and why lightroom wont recog the sony file even though its suppose to?

       

      thanks for any help in advance.

        • 1. Re: Adobe Camera Raw 9.8 for mac fails to update or install
          dj_paige Level 9

          Adobe Camera Raw, even if installed properly, will have NO effect on Lightroom. So, you don't need Adobe Camera Raw.

           

          Also, please explain what this means:

           

          i have updated to lightroom 6.8 and notice it the updates notes its suppose to support my camera sony rx100m5

          but it wont read the files so me thinks it needs latest ACR

          Specifically, please explain the part where it says "wont read". Exactly what is happening? What is the complete unedited exact word-for-word error message?

          • 2. Re: Adobe Camera Raw 9.8 for mac fails to update or install
            ninjapimp Level 1

            wont read means wont support it. no error msg per se, lightroom simply won't display picture.

            when i go to import the file, it simply wont because its a file format it does not recognize.

            version 6.8 according to the update notes says clearly it supports files from sony rx100 version 5 but for someone odd reason thats not the case.

            when i launch lightroom and export the file to adobe photoshop, lightroom returns an error message saying adobe camera raw needs to be updated.

             

            in past when i update ACR that makes lightroom and photoshop work better, makes the nag go away.

            without this ACR update it uses lightroom to render the TIFF it exports to photoshop, hence WHY ACR must be updated.

            it does not have to be but works better if it does. and this is a common fact, many of my photogs all do this. they update ACR religiously when lightroom gets updated, this is nothing new.

             

            what you say is garbage, than why offer ACR if there is no need to install it? agreed you dont have to but than how do you get rid of the nagging message each you export the picture to photoshop? aha, see...

            • 3. Re: Adobe Camera Raw 9.8 for mac fails to update or install
              dj_paige Level 9

              And yet it is a true statement that downloading and installing ACR has no effect on Lightroom.

               

              ACR is for Photoshop, Photoshop Elements, Bridge; not for Lightroom

              • 4. Re: Adobe Camera Raw 9.8 for mac fails to update or install
                ninjapimp Level 1

                you are a nut job

                 

                ACR removes the nag within LR

                If I dont update ACR than everytime I export to PS, lightroom display this annoying message that I must update to ACR, true i dont have to but the only way i can make that nag not appear over and over is to update

                 

                i jsut want to update

                i did not ask for your rude help, in fact dont bother reply because you have not actually helped at all.

                 

                the fact is it fails to update thats the problem not that its not needed for LR or whatever u think in that matter. I use ACR and need it, point, end of discussion.

                • 5. Re: Adobe Camera Raw 9.8 for mac fails to update or install
                  ssprengel Adobe Community Professional & MVP

                  As I asked on the other version of this thread you've posted for some reason, what precise version of PS are you running, and what version of ACR is currently installed on it.

                  • 6. Re: Adobe Camera Raw 9.8 for mac fails to update or install
                    ninjapimp Level 1

                    i went somewhere else because dj page was being a *********

                    Adobe Photoshop Version: 2017.0.0 20161012.r.53 2016/10/12:23:00:00 CL 1094006  x64

                    as for ACR i dont know how to find version

                     

                    all i know is the latest version wont install. lets assume i have a previous version below 9.8 as i remember installing that one a while back.

                     

                    2016-12-11_13-12-24.jpg

                    i get this error message

                     

                    upon research i've read some ppl had luck doing this:

                    Step 1. Delete or rename the  <Startup Disk>/Library/Application Support/Adobe/AAMUpdaterInventory/1.0/AdobeUpdaterAdminPrefs.dat

                     

                     

                    but does not fix problem.

                    i try to rename or delete it, it asks me for my password which I enter, but than nothing. it wont delete or rename.

                     

                    please note: I've managed to to install other programs today and yesterday with no problems. the only headache is adobe. someting within adobe is broke, something is blocking it from installing but i can't figure out what.

                     

                    note if i download the full version of lightroom, trial, that installs with no errors, but if i try the update i get that error msg above. which is same for ACR.

                     

                    at this point i'm gonna give up on ACR and jsut deal with the stupid nag when i export to PS.

                    • 7. Re: Adobe Camera Raw 9.8 for mac fails to update or install
                      ninjapimp Level 1

                      ok i figured it out

                       

                      you cant delete the file in finder directly

                      you have to move it to the trash can

                      once in there you have to:

                      1. Open Terminal. It's located in /Applications/Utilities. ...
                      2. Double-click the Trash icon in the Dock to reveal the contents of the Trash. ...
                      3. Press the Command-A key combination to select all files in the Trash.
                      4. Drag the files from the Trash to the Terminal window. ...
                      5. Press Return. ...
                      6. Empty the Trash.

                      once i did that i ran the update and it worked.

                       

                      so removing that adobe file worked, so in fact it was an adobe related issue, damn adobe has so many bugs in their updates.

                      i will pass this along to my friends.