Can't uninstall Adobe CC

[ATodd]

I installed Creative Cloud on Windows 10 for all of my CC 2015 apps and had no problem.  Worked on the apps without issue.  But then 2017 came about and I tried to update everything I had to that version.  But then Creative Cloud itself started saying there is a Download Error on the Apps screen and to download it again.  But when I do, I keep getting that error.  I try to uninstall manually through Programs and it only opens up Adobe CC showing me that same Download Error. 

I have also tried the cleaner and that did absolutely nothing.  I can use apps, but when I save them and open them up again, it says that the save file is corrupt and won't open.  So now I can't use any app properly and I can't uninstall or install anything else.  How do I get Adobe off my system fully so I can start again?

Any help?

[kglad]

Download error in Apps tab of Adobe Creative Cloud desktop application

[moved from Downloading, Installing, Setting Up to Creative Cloud Download & Install]

[ATodd]

Unfortunately I just tried removing the two folders.  I could remove the two folders once the CC process was stopped, but when I open CC up again, it's still saying Download Error.

[kglad]

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

remove the oobe and aamupdater folders

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud. (if you have a win os, right click the exe > click 'run as administrator'.

use the desktop app to install your cc programs/trials

[ATodd]

Thanks all for everything!  Brucgovn's info worked, which I think is basically what kglad came up with as well.  So that did the trick.  Removing absolutely everything and starting over was the trick.  NO clue what happened to the install, as it worked until I upgraded, but it's good now.

THANKS!

[kglad]

you're welcome.

[Govardhan.V]

You are most welcome

[Govardhan.V · Accepted solution]

If you are unable to remove the apps or remnants left post uninstallation , you may use Microsoft Fix It tool :

https://support.microsoft.com/en-in/help/17588/fix-problems-that-block-programs-from-being-installed...

You can try 2 method , if you wish to wipe out all Adobe folders and apps manually . or just Adobe Creative Cloud app related folders.

Method-1 ( Just Adobe Creative Cloud app - Recommended to try first )

This installation is no longer functional.

Method-2 ( Complete removal and re-installation of Adobe folders )

End all Adobe related processes from Task Manager,

Run Adobe Cleaner tool and select Clean all option ..

Important : Enable Hidden Files and Folders view.

Step 1)

You need to delete Adobe folders from below 5 locations  or rename it to Adobe-old.

• C: > ProgramData> Adobe.

• C: > Program Files > Adobe.

• C: > Program Files(X86) > Adobe.

• C: > Program Files > Common Files >  Adobe.

• C: > Program Files(X86) > Common Files >  Adobe.

Step 2)

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.Type in below command and hit 'Enter' key.

appdata

It will open Appdata folder .

You need to delete Adobe folders from below 3 locations  or rename it to Adobe-old.

Appdata> Local > Adobe.

Appdata > Locallow >Adobe.

Appdata > Roaming > Adobe.

Step 3 :

Click on the below link and download Creative Cloud setup file and use the same to install the Creative Cloud Desktop application.

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe