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LR5 development module deactivated after windows update

New Here ,
Dec 11, 2016 Dec 11, 2016

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Hello,

I urgently need help: I use LR 5 and PS CC, for both I have a subscription. But today, after the latest windows-update I cannot use them any more. In LR the development module ist deactivated, in PS CC I am told to download a demoversion.

I alreday logged in to Adobe Creative Cloud, but nothing helps.

Thanks for help

Ute

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correct answers 1 Correct answer

LEGEND , Dec 11, 2016 Dec 11, 2016

Please supply the exact OS version you are using and whether it is 32 or 64 bit.

If you have the Photographers subscription plan you should be running LR CC 2015.8 (the DOT 8 version was released yesterday or the day before) and PS CC 2017.

You should also have the Adobe Creative Cloud Desktop App installed and be signed In in that also. If you don't have the CC desktop app installed then install it, Open it and check if there are any updates available.

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LEGEND ,
Dec 11, 2016 Dec 11, 2016

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Please supply the exact OS version you are using and whether it is 32 or 64 bit.

If you have the Photographers subscription plan you should be running LR CC 2015.8 (the DOT 8 version was released yesterday or the day before) and PS CC 2017.

You should also have the Adobe Creative Cloud Desktop App installed and be signed In in that also. If you don't have the CC desktop app installed then install it, Open it and check if there are any updates available.

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New Here ,
Dec 11, 2016 Dec 11, 2016

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Thanks a lot, after Updating the Creative Cloud and updating LR and PS (those updates were only displayed after the CC update), everything´s working again.

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