7 Replies Latest reply on Mar 30, 2017 6:21 PM by flowsnone

    Lightroom freezes on import after updating


      Last night I was using LR and import worked perfectly fine as it always has in the past. This morning, I updated all of my CC programs and now LR freezes as soon as I click the Import button. To be clear, it never gets to the screen where I'm supposed to select the source/folder from which to import. It freezes immediately upon clicking the Import button or selecting Import via the top menu. The program locks up and I have to force close it via Task Manager. I've uninstalled LR and reinstalled it. I've restarted the PC several times. I've created a new catalog. I've turned off Use Graphics Processor. I have no idea what to do but the program is now unusable and I had several shoots I needed to finish up today.


      Here are my system specs:

      Lightroom version: CC 2015.8 [ 1099473 ]

      License: Creative Cloud

      Operating system: Windows 10

      Version: 10.0

      Application architecture: x64

      System architecture: x64

      Logical processor count: 8

      Processor speed: 3.5 GHz

      Built-in memory: 8140.1 MB

      Real memory available to Lightroom: 8140.1 MB

      Real memory used by Lightroom: 268.0 MB (3.2%)

      Virtual memory used by Lightroom: 201.2 MB

      Memory cache size: 0.0 MB

      Maximum thread count used by Camera Raw: 8

      Camera Raw SIMD optimization: SSE2,AVX,AVX2

      System DPI setting: 96 DPI

      Desktop composition enabled: Yes

      Displays: 1) 1920x1200

      Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No


      Graphics Processor Info:

      GeForce GTX 750 Ti/PCIe/SSE2


      Check OpenGL support: Passed

      Vendor: NVIDIA Corporation

      Version: 3.3.0 NVIDIA 369.09

      Renderer: GeForce GTX 750 Ti/PCIe/SSE2

      LanguageVersion: 3.30 NVIDIA via Cg compiler

        • 1. Re: Lightroom freezes on import after updating
          CRFTony Level 1

          One update. After suffering through this all day, I decided to let the program sit and spin after clicking "Import" about 90 minutes later it finally went to the select folder screen, allowed me to import photos, edit them as normal and create a web gallery. It seemed as if all was well, until I tried to import a new batch of photos. Then it froze again and it currently spinning.

          • 2. Re: Lightroom freezes on import after updating

            I'm having the same issue...imported yesterday morning fine, then afternoon took 5 tries before I could import the photos, edit and export fine. today no luck!

            I get to the import screen, choose my camera from the left and some of the images show up and then hit import and then it sits like that thinking....

            • 3. Re: Lightroom freezes on import after updating
              mike240 Level 3

              I had similar problems about three months ago. This is just a suggestion.... delete your preferences. Then turn the power off to your computer (not just 'turn off') and reboot. The 'fast start' in Windows 10 seems to cause problems with Lightroom and this simple procedure can help.

              1 person found this helpful
              • 4. Re: Lightroom freezes on import after updating

                I'm having the same problem here. I've been trying for a week now and nothing seems to sort the problem out. It all started with LR not being able to sync the folder. I thought it would sort it out if I deleted the folder and import everything again. Foolish me, now it can't import the 16k images (light jpgs) I've got.
                Adobe, please sort this out. This issue is being happening on and off since LR 2015.3 - I've done my research and there are a lot of people complaining about it!

                • 5. Re: Lightroom freezes on import after updating

                  Same here.

                  I followed mike240's instructions, but that didn't help.


                  Today it happened the first time and the last update was weeks ago.

                  If I wait too long (nothing happens) it has also influence on the performance of windows explorer; it almost freezes too. I don't know what to do.

                  Everything else works in Lightroom. My catalog contains more than 3000 images. Not too much I guess.


                  I also made a new test-catalog. Import was no problem at all.

                  There's no support available @Adobe! Only this forum.


                  Adobe help! I cannot work!




                  I downloaded version 6.0 and installed it "over" 6.9 and I can import again. However, after pushing the importbutton the next screen appears, but it takes a while (short freeze) before it's possible to select your importfolders.

                  • 6. Re: Lightroom freezes on import after updating
                    mv39845899 Level 1

                    My problem is solved.

                    Because I use PCloud sync, there are 'open' files causing conflicts while LR tries to edit db-journal files (and more?).

                    After closing Pcloud-sync and removing files that caused conflicts (and updated again to 6.9) the first time LR says that previews must be rebuild after restarting. That was done in an instant.

                    That was it.

                    • 7. Re: Lightroom freezes on import after updating
                      flowsnone Level 1



                      What helped in my case was:

                      Unticking the "by date" option on the right side of the import dialogue and just setting it to "into folder"

                      maybe those a called slightly different in English, I just translated from my German verison.


                      I think this happens only, when you try to import in a folder with really large amounts of data. (in my case, 400 GB, 40k Fotos)


                      This stopped my LR import from freezing! Try it.